About this role
At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment. As a Procurement Operations Specialist, you will provide professional support for purchase order processing and carry out tactical sourcing activities. Your role involves negotiating with suppliers, setting up and maintaining relationships with IBM clients and suppliers, and ensuring compliance with IBM Procurement policies. Your primary responsibilities will include: • Purchase Order Processing: Receive requests from IBM clients, negotiate with suppliers, and complete purchases while following IBM Procurement policies. • Relationship Management: Set up and maintain relationships with IBM clients and suppliers through effective written and verbal communication. • Problem Resolution: Apply problem determination skills to resolve issues in the purchasing process and minimize negative impact on the client's experience. • Procurement Tool Utilization: Understand and effectively use procurement-related tools to process POs and document supplier/PO related information. • Invoice Resolution: Clear aged open POs and resolve blocked invoices for suppliers. • Exposure to Procurement Tools: Familiarity with procurement-related tools to process POs and document supplier/PO related information. Bachelor's Degree 1-2 Years of Professional Experience in Procurement Process Good exposure to working in an Agile environment and be able to implement agile way of working. Chinese language expertise (Reading and Writing), Strong communication skills, including oral communication, report writing, and presentation skills. Excellent knowledge in using Microsoft Excel, PowerPoint, Word and Visio/ Blue works. Experience in working in ARIBA, SAP, Service Now will be an added advantage. • Market Analysis Knowledge: Understanding of market drivers, supplier profiles, and relative negotiating positions to inform procurement decisions, including analyzing changing client and market conditions. • Contract Management Exposure: Familiarity with contract deliverables and reporting requirements to support client procurement engagement and ensure compliance with IBM business conduct guidelines. • Data Collection Experience: Ability to gather spend and consumption data to support category management tasks and identify key business requirements, utilizing tools like P2P sourcing applications. Malaysia Enterprise Operations Hybrid Professional PETALING JAYA, MY (0088) IBM Malaysia Sdn. Bhd.