Channels AR Account Specialist

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com (http://www.xerox.com/) .

Overview:

- The Channels AR Specialist is part of the US Customer Business Operations team and manages assigned reseller and end-user accounts involving credit, collections, and billing issues. The role monitors account activity, follows up on outstanding invoices, secures payments, resolves billing concerns, maintains accurate payment records, and processes refunds and other Accounts Receivable transactions. The specialist also supports cash application, account adjustments, tax research, and audit compliance while coordinating with cross-functional teams to improve cash flow, reduce financial risk, maintain positive customer relationships, and ensure compliance with corporate policies.

Benefits We Offer:

- Gain experience in Accounts Receivable, credit, collections, and billing operations.
- Develop customer relationship and financial risk management skills.
- Collaborate with cross-functional teams to resolve billing issues and improve collections.
- Support cash flow improvement and compliance with corporate policies.
- Build expertise in financial systems and account management processes.

What You’ll Do:

- Monitor assigned accounts, review collection reports, and follow up on outstanding invoices through calls and emails.
- Provide customer statements, track payment arrangements, and maintain accurate payment records.
- Resolve billing issues by coordinating with customers and cross-functional teams.
- Manage credit holds, recommend bad debt write-offs, and process approved refunds.
- Support invoicing, account adjustments, cash application, tax research, and audit compliance activities.

What You Need to Succeed:

- Bachelor’s degree in accounting or a related field, or equivalent experience; Accounting is preferred.
- Minimum of 2 years of corporate collections experience preferred.
- Knowledge of credit, collections, billing processes, and Accounts Receivable compliance.
- Proficiency in Microsoft Office and ERP systems; Oracle experience preferred.
- Strong communication, analytical, problem-solving, and customer relationship management skills.

How We Set You Up for Success:

- Gain hands-on experience in credit, collections, billing, and account management.
- Develop knowledge of ERP systems and financial operations.
- Collaborate with cross-functional teams to resolve account and billing issues.
- Build skills in cash flow management, risk mitigation, and compliance.
- Support North American operations, including U.S. time zones and holidays, with schedule flexibility as needed.

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