Product Specialist for Skywise (Core MRO)

Job Description:

Mission & Responsibilities

Discovery & Exploration

Connected with Customer Experience (CX)

- Translate MRO Pain Points: Work directly with Customer Experience (CX) teams and MRO clients (independent MROs and embedded airline MROs) to translate qualitative operational bottlenecks into clear technical product requirements.
- Feasibility & Data Lake Scoping: Assess whether customer requirements and customized maintenance workflows can be supported by the current Skywise data lake, the MRO Data Ontology framework, and platform architecture.
- Customer Demos & Workshops: Lead live, technical product demonstrations and interactive discovery workshops with MRO leadership, Fleet Reliability Managers, and Maintenance Executives to prove the value proposition of Skywise Core.
- Compliance & Governance: Ensure all proposed digital tools and data workflows adhere to strict data privacy, security standards, and aviation regulatory requirements (EASA/FAA)

Strategy & Roadmap Definition

Integrated with Principal Product Managers & Portfolio Managers

- Prioritize MRO Features: Rank product enhancements, add-ons (e.g., Skywise Boost, Collaboration Projects), and MRO applications based on operational impact vs. data and platform readiness.
- Dataset & Ontology Strategy: Define requirements for ingesting and structuring fragmented MRO data sources (maintenance logs, work packages, task state overviews, telematics, and parts interchangeability) into the Skywise Ontology.
- Commercial Feature Packaging: Partner with Product Managers to package, bundle, and position MRO offers
- KPI Definition: Define and track North Star metrics, translating platform engagement and tool usage into tangible MRO business outcomes (e.g., reduced grounding time, improved turnaround time, optimized labor utilization).

Development & Refinement

Connected with the Software Factory teams

- Own Epics & Dossiers: Build, refine, and own Epic Dossiers for MRO features and standard applications (e.g., Man-Hours Forecasting, Unscheduled Findings, Resource Visibility, Configuration Sharing) to clear governance process gates and guide Software Factory development.
- Domain Validation: Validate algorithm outputs, predictive models, and simulation digital twins to ensure physical consistency with real-world hangar, component, and aircraft maintenance constraints.
- Exploratory & Low-Code Environment Adoption: Leverage and configure point-and-click analytical tools (Contour, Object Explorer) and low-code/no-code application frameworks (Workshop) to design intuitive workflows tailored to aircraft engineers and maintenance planners.
- Feedback Loops & User Co-Creation: Establish closed-loop feedback processes with field users (hangar technicians, shop planners) to continuously refine platform usability and solution accuracy.

Delivery & Scaling

Connected with the Hosting & Software Factory Teams

- Onboarding & Deployment Oversight: Support customer onboarding programs (including initial workflow/app deployments and revisits) to ensure successful application adoption and system integration.
- Interoperability & Data Export: Ensure robust integration with legacy MRO systems and external IT software via BI Connectors, Webhooks, and RESTful APIs.
- Ecosystem Collaboration Spaces: Promote and govern secure "Collaboration Projects / Spaces" to enable seamless, joint workflows between MROs and partner airlines.

External Influence & Industry Advocacy

Connected with Marketing, Communications, and Industry Bodies

- Voice of Skywise [MRO]: Represent the Skywise Core [MRO] product line at key industry symposiums, MRO conferences, and aviation summits.
- Thought Leadership: Publish points of view, whitepapers, and technical articles demystifying data-driven maintenance, operational digital twins, and predictive MRO strategy

Secondary Responsibilities

- MRO Digital Literacy & Internal Coaching: Act as a functional coach for internal product managers and commercial teams. Lead workshops to demystify MRO platform capabilities and data ontology, enabling teams to independently identify customer expansion opportunities.
- Benchmarking & Market Intelligence: Conduct competitive scans of the MRO digital software landscape, monitoring third-party solution providers to inform "Build vs. Buy vs. Partner" decisions for the product line.
- Cross-Program Data Synergy: Identify data silos across the wider aviation ecosystem (such as linking assembly line production quality data with in-service MRO maintenance logs) to unlock compound value for customers.

Personal & Interpersonal Skills

- Multitasking & Strategic Prioritization: Ability to manage long-term strategic roadmap goals alongside immediate, technical Epic definitions for development sprints.
- Cross-Functional Glue: Exceptional collaboration skills, acting as the primary link between software engineers, data architects, UX designers, and hangar maintenance personnel.
- Pragmatic Problem Solver: Comfortable navigating complex aviation datasets, legacy MRO software structures, and regulatory constraints, turning constraints into intuitive platform solutions.
- Accountability & Ownership: End-to-end pride and accountability for product health, deployment quality, and user satisfaction.
- Global & Cultural Adaptation: Experience working seamlessly with international, cross-functional, and remote teams (e.g., Toulouse, Singapore, global customer bases).
- Strong Communicator & Influencer: Highly articulate presenter capable of engaging senior airline/MRO executives, VPs of Maintenance, IT leads, and shop-floor engineers with equal confidence.

Qualification & Professional skills

- Bachelor’s Degree (or equivalent work experience of at least 5 years) in Engineering, Aviation/Aeronautics, Computer Science, or Information Technology.
- Droven customer-facing experience (minimum 2 years) with Airlines, MROs, or OEM technical operations
- In-depth knowledge of digital maintenance operations, fleet health monitoring, reliability engineering, line/base maintenance planning, and shop floor logistics
- Demonstrated understanding of data analytics, ontology data modeling, low-code/no-code application development, or enterprise digital platforms (familiarity with Skywise or Palantir Foundry is a major asset)
- Familiarity with AI assistance tools, predictive algorithms, and dynamic simulation environments applied to operational challenges
- Ability to drive internal drumbeats, manage project deliverables, adhere to contractual commitments, and maintain product consistency.
- Proficient in change management
- Excellent communication skills with experience holding technical and commercial discussions with MRO Heads, VPs of Maintenance, and IT Directors
- Capable of creating a strong and trustful customer relationship and managing customer expectations. You believe in listening to the customer, as much as being able to give clear explanation and resolve potential issues
- Proactive and good organizational skills
- Good team player, have the ability to collaborate in cross-functional teams and include remote teams to ensure consistent ways of working
- Curious and open-minded for change and continuous improvement
- English Advanced level (written and spoken), an additional language would be an asset

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Flight Operations Services Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Technical Data & Publications <JF-CS-TD>

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