Project Quality Lead

The Lead Quality Engineer is responsible for providing quality leadership in end-to-end quality management of Home product unit of Robot Vacuum throughout the product lifecycle.

Reporting to Senior Quality Manager, the scope of responsibility is from delivering/participating in the early project quality planning & product/project risk assessment to managing the deliverables and health along the project milestones (during builds, ramp-up and lifecycle) along cross functional of category, engineering & operations.

Role Objective:

·       Own assigned product from quality perspective throughout the Robot product life

·       Predicting & managing of product quality Key Performance Indicators of Star Ratings, Cost of Poor Quality (based on failure rate) and lesson learnt/Top Defect Matrix (TDM) throughout the product life; and any other KPIs whichever assigned.

·       To engage Dyson cross teams / functions as well as Manufacturer(s) during New Product Introduction protocols and processes to a successful project milestone and later to Flawless Product Launch phase in the market.

·       Support the Market Preparedness activity and manage Launch Monitoring.

Key Roles & Responsibilities:

·       Product Quality Lead for assigned project. Represent Quality into Milestone and preparing/accountable quality phase review (QPR). Accountable to assigned product as quality ownership throughout the product life. This includes as owner to quality phase review (QPR) while working closely with related quality function of Safety, Satisfaction & Manufacturing Quality beside delivering own quality KPIs.

·       Propose and review design risks and mitigations in early phase to ensure robust product design & design deployment.

·       Perform prediction of product reliability failure rate with inputs from product validation and historical data and translate that into Cost of Poor Quality.

·       Liaise with Market Quality Teams to understand the key performance issues on products in the field, whether they are reliability, performance or usability issues.

·       Assist the Satisfaction team to predict/manage Satisfaction Star Rating.

·       Ensure clear and effective internal and external communication within the Quality and Product Safety and cross-functional teams.

·       Liaise with Manufacturing Quality to ensure all Dyson products are manufactured according to the agreed work instructions, standards, processes, procedures, drawings and guidelines including rework.

·       Understand the perceived quality and reliability of Dyson products in-market, and the causes behind. Lead in building a data-driven picture with which to provide compelling answers to queries from a variety of origins.

·       Support the work of Engineering & Operation to improve current products and process and ensure new products are of the highest quality.

·       Produce clear and concise reports that summarize work undertaken that are tailored to the knowledge level of the intended recipient.

·       Issue Resolution: Lead technical assessment and investigation of issues found throughout the lifecycle of the product/part. Engage with Engineering and Technology experts to assess risk and drive issue resolution for effective mitigation and prevent repeat issue.

·       In this role, interacting with multiple engineering disciplines and the wider business, the candidate will drive year-on-year improvements in product quality & process quality design and deployment throughout the product life.

Skills / Requirements:

·       Degree in Engineering with minimum 10 years of working experience in Quality, Product Design & Development and Manufacturing.

·       Technically inclined; possess domain expertise in the quality area of Robot Vacuum with a proven track record, inclusive of Software Quality Management & Assurance.

·       Strong knowledge in Quality System, preferably certified as Lead Auditor.

·       Excellent analytical skill with good knowledge of statistical data analysis.

·       Good knowledge of Quality tools e.g. 8D, APQP, DOE, FMEA, GR&R, SPC, SixSigma. Certified Black/Green Belts will be advantageous.

·       Strong organization skill and personal drive with ability to work independently under pressure.

·       Excellent communication skills across different hierarchical levels and geographical zones, catering to both technical and non-technical audiences through variety of media.

·       Proficient in both English and Mandarin

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.