IT Solution Support Engineer

### Job Title
IT Solution Support Engineer

Job Description

As an IT Solution Support Engineer , you are responsible for the support, maintenance, lifecycle management, and continuous improvement of Vanderlande's mission-critical airport IT environments.

Your primary focus is on the underlying IT platforms that enable airport operations, including:

- Linux and Windows server environments
- Middleware platforms
- Oracle and SQL databases
- Virtualization technologies
- Application hosting platforms
- System integrations and interfaces
- Monitoring and automation tooling
- High Level Controls (HLC) software used to control and monitor airport baggage handling systems

You ensure the availability, performance, security, and lifecycle compliance of these environments while supporting business-critical airport operations.

In this role, you analyse and resolve complex infrastructure, database, middleware, and application-related incidents, including issues involving the High Level Controls software that orchestrates baggage transport and sortation processes. You execute lifecycle upgrades, support security patching activities, maintain integrations between systems, and contribute to technical improvements that enhance resilience and operational stability.

You work closely with engineering, cybersecurity, software development, service delivery, and customer teams across the globe to maintain and continuously improve Vanderlande's airport IT solutions.

Tasks & Responsibilities

- Ensure the reliable operation, availability, and performance of mission-critical airport IT environments.
- Support and maintain Linux and Windows server platforms.
- Support and administer Oracle databases and middleware components.
- Analyse and resolve complex incidents involving infrastructure, databases, middleware, integrations, and hosted applications.
- Perform root cause analysis and implement preventive measures to improve system stability.
- Execute and support operating system, database, middleware, and application upgrades.
- Perform security patching and vulnerability remediation activities in accordance with cybersecurity standards and customer requirements.
- Support lifecycle management activities to ensure systems remain within vendor-supported versions.
- Monitor system health, performance, capacity, and availability using monitoring tools.
- Support backup, recovery, and disaster recovery processes.
- Maintain and troubleshoot interfaces between applications, databases, automation systems, and external customer systems.
- Develop and maintain scripts and automation solutions to improve operational efficiency.
- Work closely with project, engineering, cybersecurity, and service delivery teams during deployments and transition activities.
- Act as a technical escalation point for infrastructure and platform-related issues.
- Contribute to continuous service improvement initiatives
- Provide technical support in an international 24/7 operational environment.
- Occasionally support customer deployments and on-site activities at airports worldwide.

Qualifications & Skills

- Degree in Computer Science, Information Technology, Information Systems, or a related technical discipline.
- Strong affinity with enterprise IT infrastructure in business-critical environments.
- Foundational knowledge of Linux and Windows Server administration.
- Experience or affinity with Oracle Databases, SQL, Oracle PL/SQL, and database administration concepts.
- Understanding of middleware platforms, application hosting, and system integrations.
- Knowledge of networking fundamentals, including TCP/IP, DNS, routing, firewalls, and load balancing.
- Experience with virtualization technologies such as VMware and Microsoft Hyper-V.
- Experience with scripting and automation using Python, Shell scripting, or PowerShell is a plus.
- Familiarity with Nagios-based monitoring and observability platforms.
- Affinity with cybersecurity, vulnerability management and patch management
- Strong analytical and troubleshooting skills with a structured approach to problem solving.
- Proactive, pragmatic, and hands-on attitude.
- Ability to work effectively in an international and multicultural environment.
- Strong communication skills and professional command of the English language.
- Willingness to participate in standby or on-call support activities when required.
- Willingness to travel internationally occasionally

Diversity & inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.