Chargeback Officer | SEB Kort, Solna or Frankfurt / Neu-Isenburg

Are you looking for a customer-centric role where analysis, problem-solving, and international collaboration go hand in hand? 
SEB Kort, a fully owned subsidiary of SEB, provides payment and financing solutions and related services to consumers and corporates in the Nordics and Europe. SEB Kort has around 1 300 employees and our operations are located in both the Nordic region and Europe.
SEB Kort is now looking for a Chargeback Officer to join our Dispute Operations team.
About the role:
As a Chargeback Officer, you will investigate and manage disputes and fraud related card transactions, ensuring that cases are handled accurately, efficiently, and in accordance with card scheme regulations, internal policies, and regulatory requirements.
As part of the process, you will review and assess information exchanged between customers, merchants, acquiring banks and card schemes.
The role offers a unique opportunity to work in an international environment where collaboration across borders is part of everyday business. You will contribute to delivering a high-quality customer experience while protecting both customer and company interests through investigation and professional case handling.
As the payments landscape continues to evolve, you will also have the opportunity to participate in process improvements, automation initiatives, and the implementation of new solutions that enhance our dispute handling capabilities.
This position is ideal for someone who enjoys analytical work, has a strong attention to detail, thrives in a fast-paced environment, and is motivated by solving complex customer cases in an international setting.

To thrive in this role, we believe you have:

- Excellent communication skills in English and Swedish, both written and spoken.

- German and/or French language skills are highly valued

- Strong computer skills and experience working with MS Office and multiple business systems simultaneously.

- The ability to quickly navigate between different systems and manage several tasks in parallel while maintaining a high level of accuracy.

- A collaborative mindset and a team-player attitude, with the ability to build positive relationships across teams and markets.

- An open and positive approach to change, with a willingness to embrace new ways of working and contribute to continuous improvement.

- A Bachelor's degree in Economics, Business Administration, Law or other related field is considered a plus.

- Previous experience in banking, card services, disputes or chargebacks, combined with an understanding of card scheme rules and regulatory requirements, is highly valued.

What we offer:

At SEB Kort Group, you will join an international environment that embraces modern and agile ways of working. We value flexibility, well-being, and a culture where people perform, develop, and enjoy working together. You will benefit from a welcoming culture, access to colleagues across Europe, training and development opportunities, and a flexible working environment with the possibility to work remotely one or two days per week.

Ready to take the next step on your career journey?
Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
Since we select candidates continuously, feel free to send in your application today, but no later than 21st of October 2026.If you have questions about the position, please contact Maria Temml, [email protected]. 
SEB Sweden has a redeployment responsibility, why this position might be covered by internal redeployment.  
The employment is covered by collective agreements signed between Finansarbetsgivarna and Akademikerföreningen and between Finansarbetsgivarna and Finansförbundet.
Learn more about working at SEB www.sebgroup.com/career
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.