Customer Service Advisor

Proposed Interview Date: Wednesday 4 November 2026

Closing Date: Sunday 18 October 2026

Contract Type: Permanent

Salary: FC4 £26,786.83 – £29,170.80

Working Pattern: 36 Hours per week

Location: Bankhead, Glenrothes

Internal Candidate Guidance

Recruitment FAQs - Internal Candidates

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement .

Job Details

Permanent Positions within the Financial, Revenues & Wellbeing section of Customer & Online Services.

These posts are 36 hours per week (full time) with the working hours of Monday – Friday working 8:48 until 17:00.

You will earn a competitive salary of £26,786.83 - £29,170.80, have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.

The roles are based within the Scottish Welfare Fund team and will be 36 hours per week (full time) with the working hours of Monday – Friday. Once full training has been given, the option of blended working will be available, main office base is Bankhead, Glenrothes. There will be a requirement for some Public Holiday working.

The Scottish Welfare Fund:

This role requires some telephone work, supporting people from a variety of backgrounds who are struggling with daily living essentials such as food and fuel.

This role will involve assessment of grants applications.

This is a Customer Service based role and the candidate should be customer focused and able to provide excellent customer care.

The Person

You should have experience of providing excellent customer service and good communication skills which include written correspondence and telephone interactions. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your own time whilst having the ability to work under pressure. Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. Display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills

Further Information

- Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile

- How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

- Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

- Directorate Information - Council Department information

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- Alternative Formats   - Job information can be made available in alternative formats, to make a request please email: [email protected]

- AI - We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here

For further information please contact: Kimberley Farnley at [email protected]