About this role
Customer Service Agent – Worthing, BN11 1QP
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## Start Date: 23rd November 2026
Salary: From £27,082 per annum (based on a 40-hour week), with opportunities for progression based on experience and performance
Hours: Rotational shifts between Monday to Friday, 8:00am–8:00pm, plus 1 in 3 Saturdays, 9:00am–1:00pm
Bonus: Monthly performance bonus scheme (typically £400–£600 per month)
Location: Worthing town centre, within walking distance of public transport links
Holiday: 31 days' annual leave (pro rata), including bank holidays, with the option to take up to five additional unpaid days each year
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About the Role
Mortimer Clarke Solicitors is looking for Customer Service Agents to join our team in Worthing. This is an opportunity to make a positive difference by supporting customers in finding solutions that help them manage their financial circumstances.
You will engage with customers over the phone, providing a professional, empathetic, and customer-focused service while helping them explore suitable repayment options and achieve positive outcomes.
What You'll Do
- ## Manage inbound and outbound customer calls.
- ## Deliver a high standard of customer service over the telephone.
- ## Discuss sensitive subjects with professionalism, empathy, and respect.
- ## Support customers with varying needs and circumstances.
- ## Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
- ## Meet quality standards and performance objectives.
- ## Build positive customer relationships through active listening and effective communication.
- ## Help customers navigate their circumstances and work towards greater financial stability.
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What We're Looking For
We welcome applications from people with a range of experiences and backgrounds. You may be a strong fit for this role if you:
- ## Have experience communicating with customers or service users in any environment.
- ## Are comfortable speaking with people by telephone and building rapport.
- ## Can handle sensitive conversations professionally and respectfully.
- ## Demonstrate strong listening, problem-solving, and communication skills.
- ## Are able to work in a structured and fast-paced environment.
- ## Can balance customer needs with quality and performance expectations.
- ## Enjoy helping people and finding practical solutions
What We Offer
- ## Hybrid working once fully trained and proficient in the role
- ## Comprehensive five-week training programme delivered by a dedicated Learning and Development Trainer.
- ## Annual salary review.
- ## Company-funded health and wellbeing initiatives.
- ## Employee Assistance Programme, including access to:
## Remote GP appointments
- ## Physiotherapy
- ## Nutrition and wellbeing support
- ## Lifestyle coaching
- ## Legal support
- ## Additional wellbeing resources
- ## Social events and opportunities to connect with colleagues throughout the year.
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