Junior Business Systems Support Analyst

Junior Business Systems Support Analyst

Warrington

Flannery Plant Hire is one of the UK's leading providers of operated and self-drive plant equipment, supporting major infrastructure and construction projects nationwide. Through investment in people, technology and innovation, we continue to build the workforce of the future.

About the role

We're looking for a Business Systems Support Analyst to join our IT team at our Warrington depot and provide reliable support for the business systems that our depots and Head Office teams rely on every day — from our hire/rental and fleet management platforms to HR, and reporting tools. You'll already be comfortable handling day-to-day support independently, and act as a key point of contact for the Warrington depot and surrounding sites when something isn't working, helping colleagues get unblocked quickly while building deeper expertise across our core business systems. This role suits someone with a solid grounding in IT/business systems support who's ready to take on more ownership, working closely with senior analysts and the wider IT team without needing close supervision.

Key responsibilities

• Provide first-line support for business systems used across depots and Head Office, logging and triaging tickets via the helpdesk

• Troubleshoot and resolve routine system issues, escalating more complex problems to senior analysts or IT specialists

• Support user account setup, access requests, and basic system configuration changes

• Help maintain accurate records in the ticketing system, tracking issues through to resolution

• Assist with testing of system updates, patches, and new features before rollout

• Create and maintain simple how-to guides and FAQs to help colleagues self-serve common requests

• Support onboarding of new starters by setting up system access and providing basic system training

• Liaise with depot teams to understand day-to-day system issues and feed recurring problems back to the wider IT team

• Assist senior colleagues with small system improvement projects and data clean-up tasks

• Build working knowledge of our core systems (hire/rental, fleet management, finance, HR) over time

What we’re looking for

Required:

• 1-2 years' experience in an IT support, helpdesk, or business systems support role

• Proven ability to troubleshoot and resolve system issues independently, escalating only genuinely complex problems

• Strong communication skills and a genuine willingness to help people, including those who aren't technical

• Comfortable learning new software systems quickly

• Good attention to detail and a methodical approach to troubleshooting

• Solid understanding of Microsoft Office/365 (Excel, Outlook, Teams)

• A proactive, can-do attitude and confidence working with minimal supervision

Preferred:

• A degree or equivalent qualification in IT, computer science, business, or a related field (not essential — we value hands-on experience just as highly)

• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Freshdesk)

• Interest in construction, plant/equipment hire, or another operational, multi-site business

• A relevant certification (e.g., ITIL Foundation, CompTIA A+) is a plus but not required

What success looks like

• Colleagues get quick, friendly, and effective help when something goes wrong

• Tickets are logged clearly and resolved or escalated promptly

• You're building real system knowledge month over month, taking on more independently

• The wider IT team trusts you to represent Flannery well when speaking with depot staff

What We Offer:

- Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
- Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
- Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
- Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
- Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
- Modern Equipment: Work with the best and latest plant and machinery in the industry.
- Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
- Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Equal Opportunities

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone."