About this role
Site Coordinator, Multi-Site Employee (MSE)
POSITION PROFILE
Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
During low activity periods at their primary site location, when needed and/or when available, a SOSS.MSE will assist MS leadership by supplementing onsite personnel at other various customer locations performing a wide range of duties requiring a versatile skill set. These duties will support various locations for various reasons that may include but not be limited to, vacation, absences, training, or implementations throughout the assigned geographic operational area.
Job Duties and Responsibilities
- Responsible for daily operations of a mail room, copy center, or scanning facility including
- operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail
- Equipment
- May be responsible for: Courier Services, Reception Services, Switchboard Operations,
- Shipping & Receiving, Delivering and Processing of Mail
- Communicates with the customer as needed.
- Responsible for effective implementation and management of RICOH Service Excellence
- Programs
- Understands how to operate the required equipment/software efficiently to achieve Service Based Offerings (SBOs)/service level Agreements (SLAs)
- Achieves profitability in the area of cost of goods by effectively utilizing company materials and
- supplies.
- May maintain daily routine functions to include creating/completing work orders, contractor
- monitoring, inspections, reporting facility related issues, lending support as required.
- May include interaction with contracted vendors, facility management and occupants.
- May be responsible for office-supply inventory re-ordering.
- May be responsible for Conference room coordination and A/V equipment resource
- management.
- Maintains positive internal working relationships with all department employees by
- communicating in a professional manner.
- Collects and provides data to assigned leadership and customer. May include completing
- monthly reports to Business Relationship Manager (BRM) with support from assigned leadership.
- Ensures financial responsibilities are met.
- Performs other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
Typically Requires:
- High school or GED is required
- 1+ years of experience in a related field (B2B and/or technical)
- Previous 1+ year Customer facing work experience required
- Demonstrated knowledge and understanding of technology
KNOWLEDGE, Skills And Abilities
- Tactical thought processing
- Ability to present to a small group
- Moderate Problem-Solving Skills
- Basic Customer Service skills
- Basic Technical aptitude
- Basic Written and Verbal Communication skill
- Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and longer commute time that exceeds scheduled shift.
Working Conditions, MENTAL aND PHYSICAL DEMANDS
- Typically, an office environment with adequate lighting and ventilation, and a normal range of
- temperature and noise level
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and
- instruction – prepare, provide and convey diversified information
- Some physical effort required. Work may be sedentary, but does require walking, standing,
- bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books,
- files and small parts, etc.).
- Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
- Local car travel may be required when supporting alternate sites.
- While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.