About this role
ARIEL is our unique and specialist adjusting arm of Crawford & Company, providing Agricultural, Rural Industries and Estates' Losses claims management expertise to complement our global portfolio of specialty and traditional claims management services . Our opportunity is a first notification of loss (FNOL) coordinator to support our busy network of claims technicians and adjusters
Essential:
- Strong customer service experience ideally from a call handling background
- Excellent attention to detail, with the ability to produce accurate work, identify inconsistencies, and maintain high standards of quality
- Excellent communication skills, both written and verbal with confidence in managing telephone conversations and resolving queries efficiently.
- The ability to deal with sensitive information on occasions
- Gather information from the policy holder in a professional and courteous way
- A Customer Service champion, always providing a first class service
- Flexibility in travelling on adhoc occasions for training and meetings
Desirable:
- Previous or current experience within the insurance industry or financial sector
- Keen interest in agriculture
- Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
This role requires onsite training within our Birmingham office.