Housekeeping Supervisor | State College Townplace Suites

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

- Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.

- Handle guest complaints ensuring guest satisfaction.

- Train and develop team members and ensure all required training is complete according to standards.

- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

- Assist staff with their job functions to ensure optimum service to guests.

- Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

- Performs housekeeping, laundry, and houseperson functions whenever necessary.

- Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

- Prior housekeeping experience in the hospitality industry; supervisory experience a plus.

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

- High school graduate or equivalent, some college preferred.

- Bilingual English/Spanish a plus.

- Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.