About this role
Position Summary
📋 We're Hiring: Ancillary Scheduling, Registration, Patient Charge Specialist | Outpatient Rehab
📍 Address of Practice: 611 W. Lumsden Rd, Brandon, FL
🏢 Department: Orlando Health Ambulatory – Outpatient Rehab
💼 Status: Full-Time | 40 hours per week
⏰ Shift: Monday – Friday, 8:00 AM – 5:00 PM
🏷️ Title: Ancillary Scheduling, Registration, Patient Charge Specialist
📋 About the Role
Responsibilities include greeting patients, scheduling, answering phones, collecting copayments, and providing excellent customer service in a Physical Therapy office specializing in orthopedics and sports rehabilitation.
Healthcare experience is a plus, but not required. If you’re organized, personable, and enjoy working with people, we’d love to hear from you! Apply today to learn more!
✨ All Inclusive Benefits (Start Day One)
🏥 Health/Dental/Vision/Life Insurance
🎓 Student loan repayment, tuition reimbursement, & FREE college education programs
📈 Retirement savings
👶 Paid paternity leave & fertility benefits
🏡 Back up elder and childcare
🐾 Pet insurance
🏖️ PTO/Holidays, and more for full time and part time employees!
🏥 About Orlando Health
Orlando Health is a comprehensive healthcare system serving patients across the southeastern United States. With award-winning hospitals, specialty institutes, and outpatient clinics spanning Florida, we honor our 100-year legacy by providing exceptional, patient-centered care. Joining our Outpatient Rehab team means working in a supportive, collaborative environment dedicated to helping patients regain functional independence and reach their highest potential.
💼 Essential Functions
- Effective pre-registration, registration and scheduling of multiple patient appointments.
- Manages the multiple additions and cancellations of patient appointments.
- Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
- Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
- Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
- Responsible for entry of patient charges.
- Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
- Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
- Performs check in and check out of patients.
- Acts as a liaison to the clinical staff.
- Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
- Acts as a resource for training or mentoring of new team members.
- Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
- Attends and participates in department staff meetings and attends other meetings as assigned.
- Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
- Responsible for reviewing and adhering to all corporate departmental and education initiatives.
- Assists his/her supervisor/manager in planning and organizing department activities.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
🎓 Qualifications
Education/Training:
- Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Experience:
- Two (2) years’ experience in financial, business office, or customer service environment required.
- Computer knowledge necessary.