Lab Associate Practitioner

The Opportunity

Voy is one of the UK's fastest-growing digital health companies, delivering innovative care across men's health, metabolic health, menopause, hormonal health, TRT, and dermatology. Behind our digital experiences is a rigorous clinical engine that relies on precise, timely lab diagnostics to power personalised healthcare programmes for our members.

You'll join our lab operations team as a Lab Associate Practitioner, playing a hands-on role in processing samples and delivering accurate test results. Working alongside experienced Biomedical Scientists, medical staff, and laboratory personnel, you will operate key equipment and follow high-standard clinical protocols to ensure our testing process runs smoothly and reliably every day.

What You’ll Do

- Support the development and verification of laboratory tests.

- Handle the receipt of biological samples and prepare them for analysis.

- Operate and maintain a range of automated and semi-automated laboratory equipment and analysers.

- Perform routine laboratory tests accurately and efficiently, following Standard Operating Procedures (SOPs).

- Perform daily internal quality control (IQC) checks and participate in external quality assurance (EQA) schemes.

- Perform basic troubleshooting of equipment issues under supervision and report malfunctions or breakdowns promptly to senior staff.

- Accurately record and enter data into Laboratory Information Management Systems (LIMS).

- Adhere strictly to all laboratory health and safety policies and procedures, including COSHH, sharps disposal, and biological hazard management.

- Maintain a clean, safe, and organised work environment.

- Work collaboratively with Biomedical Scientists, medical staff, and other laboratory personnel to ensure seamless lab throughput.

Who You Are

- Practical experience working within a laboratory environment, following strict SOPs and quality frameworks.

- Comfortable handling biological samples, using LIMS software, and operating standard laboratory analysers.

- High attention to detail with a methodical approach to data recording, quality control (IQC/EQA), and maintaining clean working conditions.

- Strong safety mindset, with working knowledge of laboratory health and safety policies, COSHH, and biological hazard protocols.

- A clear communicator and collaborative team player who works effectively alongside Biomedical Scientists and clinical staff.

- Reliable and calm under pressure, with good judgement on when to troubleshoot basic equipment issues or escalate breakdowns to senior colleagues.

What We Offer

- Full Training & Clear Career Progression: Complete on-the-job training, CPD, fully funded GPhC qualifications, and mentorship to help you grow your career in a rapidly evolving company.

- Work-Life Balance: Full-time hours with flexible scheduling options.

- Health & Wellness: Private medical insurance, plus a comprehensive gym and wellness benefit via Wellhub.

- Lunch Allowance: £5 per day lunch allowance, to spend at the pharmacy mini-mart!

- Time Off: 25 days of annual leave plus bank holiday allowance, plus generous parental leave policies.

- Pension: 8% Pension via People's Pension (you contribute 4%, we match 4%).

- Cycle to Work salary sacrifice scheme.

- Connection: Regular team events to keep our culture fun and connected.

- Growth Potential: An opportunity to join in the early stages of one of the most promising scale-ups in the healthcare space.