Manager – Compliance Issues Management

The American Express Global Financial Crimes Compliance (GFCC) function provides second-line policy, framework, oversight, and control solutions to meet the Company’s legal, regulatory, and risk management mandates in connection with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF), Sanctions, and Anti-Bribery and Corruption (ABC). The GFCC portfolio comprises all aspects of the Company’s first- and second-line financial crime risk management (FCRM) activities, including all lines of business in the United States and both proprietary and non-proprietary global markets.

Reporting to the Director, GFCC Issues Management; the Manager, GFCC Issues Management will conduct monitoring and effective challenge of financial crimes-related Issues, Events, and Remediations (IREs) across the GFCC program. The Manager will evaluate IREs and associated remediation activities, including the design and effectiveness of related controls, to assess whether identified risks and root causes are appropriately addressed and sustainable outcomes are achieved. The role will apply financial crimes subject matter expertise, sound risk judgment, and risk and control principles to develop clear and supportable conclusions, identify and escalate concerns, and provide insights that support disciplined issue management and risk-based reporting aligned with enterprise standards.

Qualifications

- 5+ years of relevant experience in financial crimes compliance, compliance, issue management, operational risk, internal audit, control management, or a related risk management function.
- Strong knowledge of financial crimes risk management, including Anti-Money Laundering (AML), Sanctions, and/or Anti-Bribery and Corruption (ABC), with the ability to apply subject matter knowledge when evaluating risks, issues, controls, and remediation activities.
- Demonstrated experience evaluating issues, remediation activities, risks, and controls, including assessing control design and effectiveness, performing root cause analysis, and applying risk-based testing or review methodologies.
- Strong analytical and critical-thinking skills, with demonstrated ability to exercise sound risk judgment, provide effective challenge, identify gaps and inconsistencies, and develop clear, evidence-based conclusions.
- Strong written and verbal communication, stakeholder management, and organizational skills, with the ability to influence effectively, manage competing priorities, and consistently deliver high-quality work.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.