Strategic Accounts Specialist

## POSITION SUMMARY
The Strategic Account Specialist serves as a strategic advocate for U.S. AutoForce's largest national and white-glove customers, supporting customer success and business outcomes across the order-to-cash experience. As a central resource for assigned strategic accounts, this role partners with customers and internal stakeholders to resolve complex issues, remove barriers, and ensure financial and operational processes support a seamless customer experience. Through strong relationship management and cross-functional collaboration, the Strategic Account Specialist strengthens account health, improves visibility, and drives operational and financial performance.

JOB RESPONSIBILITIES

Essential Job Responsibilities:

- Manage assigned strategic and white-glove customer accounts with a focus on customer experience, accounts receivable performance, and risk mitigation.
- Serve as the internal owner and advocate for assigned strategic accounts, coordinating cross-functional efforts to remove barriers, resolve complex issues, and support customer success throughout the order-to-cash cycle.
- Identify risks, trends, and improvement opportunities to prevent customer disruptions, strengthen account performance, and enhance operational effectiveness.
- Build and maintain strong relationships with customers, Sales partners, and internal stakeholders to support long-term growth and business objectives.
- Exercise independent judgment to determine appropriate resolution strategies and when collaboration or escalation is required.

Additional Job Responsibilities:

- Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
- Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
- Continuously learn and develop self professionally
- Support corporate efforts for safety, government compliance, and all other company policies & procedures
- Perform other related duties as required and assigned

QUALIFICATIONS

Required:

- High school diploma or equivalent required; associate's or bachelor's degree in Business, Finance, Accounting, or related field preferred. Equivalent experience considered.
- Three or more years of experience in complex customer relationships, account management, finance operations, order-to-cash, accounts receivable, or related functions preferred.
- Strong relationship management, customer advocacy, and stakeholder influence skills with complex or high-value accounts.
- Strong analytical and problem-solving skills to assess risk, interpret financial information, and resolve root causes.
- Ability to understand customer needs, balance priorities, and support customer success and company objectives.
- Strong written and verbal communication skills with the ability to build credibility at all levels.
- Ability to work independently, exercise sound judgment, and align customers, Sales, and cross-functional teams.

Preferred:

- Experience supporting strategic, national, complex, or high-volume accounts strongly preferred.
- Cross-functional experience resolving customer issues, improving processes, and enhancing operations preferred.
- Experience with Microsoft 365 and ERP or CRM systems preferred.

DIVISION :
U.S. AutoForce

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1,  CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101 .

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