About this role
Position Title: Core Systems Specialist
Reports To: Core Systems Manager
General Purpose:
Supports the banks core processing platform by completing routine operational tasks, maintaining user access, and ensuring accurate documentation and workflows. This role provides essential administrative and system support that helps maintain stability, accuracy, and continuity across core system operations.
Responsibilities:
- Follows established procedures to complete daily core system tasks and monitor first-level job progression, identifying and troubleshooting basic processing errors.
- Performs item processing functions including sending and receiving cash letters, completing data entry, balancing work, and file transmission.
- Provides first-level support for users of the core system and complementary applications, resolving routine issues and escalating complex problems as needed.
- Identifies opportunities to improve efficiency, accuracy, and workflow quality, contributing suggestions within a team environment.
- Ensures procedural documentation remains current, accurate, and aligned with established standards.
- Supports the creation, maintenance, and administration of systems such as jhaEnterprise Workflow, Synergy, and eSign.
- Performs other duties and project work as assigned to ensure stable and accurate core systems operations.
Qualifications:
- High school diploma required; associate degree in business, information systems, or related field preferred.
- Minimum of two years of banking or financial operations experience required.
- Familiarity with Xperience Framework, SilverLake, jhaEnterprise Workflow, Synergy, ArgoKeys, Banno, 4|Sight, SilverLake Teller, and eSign are preferred.
Skills:
- Strong written and verbal communications skills, including the ability to support internal users and explain basic system concepts clearly.
- Ability to work effectively both independently and as a collaborative team member.
- Willingness to adjust to system changes, new workflows, and evolving daily tasks.
- Ability to recognize simple patterns, identify basic errors, and follow logical workflows.
- Ability to follow basic workflow routing, decision points, and data movement within systems.