Lead-Credit Union

Legal Entity:  Honda Federal Credit Union
Business Unit:  Honda Federal Credit Union  
Department: HTM Branch

Division:  1CU
Work Location: Honda Trading America - Lincoln, AL Office
Shift:  1st
Workstyle:  100% Onsite  
Career Level:  2  
Job Grade:  Non-Exempt-5 (NE5)

## Job Purpose

This position, along with the Branch Manager and/or Assistant Branch Manager positions, provides leadership for the branch in all areas of operations so that our members can be given a very high level of service while ensuring that all compliance and regulatory requirements are met.

## Key Accountabilities

Support Branch Staff - Assist Branch staff with questions that arise from daily interaction with members. Train and Develop staff so that they can be successful in their goals
Member Service - Able to assist members in a professional, courteous, efficient manner while accurately executing transactions, account file maintenance, opening or closing accounts, inputting, or processing a loan application, and completing IRA documents etc.
Sales - Support the Branch Manager to build and maintain an environment where staff are evaluating members needs and cross selling products and services to meet those needs, in turn reaching the branch sales goals as well as their individual sales goals
Technical and Analytical Skills - Capable of working in and troubleshooting multiple systems, build working knowledge on regulations and policies to reinforce knowledge with staff, and able to multitask
Support Branch Manager with strategy for branch meeting all goals and metrics
Support Branch Manager to ensure all policies and procedures are followed and maintained
Communicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff related

Support Branch Manager to ensure all policies and procedures are followed and maintained

Communicate effectively with the Branch Manager on all aspects relating to the branch, whether its member or staff related

## Qualifications, Experience, and Skills

High School Diploma or GED Equivalent

At least 2 years of customer service-related field

Consumer lending experience

Strong customer service/sales skills in a Financial Services Environment

Strong leadership skills

High professional standards including ability to maintain confidentiality

What differentiates Honda and make us an employer of choice?

Total Rewards:

- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
- Paid Overtime
- Regional Bonus (when applicable)
- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
- Paid time off, including vacation, holidays, shutdown
- Company Paid Short-Term and Long-Term Disability
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)

Career Growth:

- Advancement Opportunities
- Career Mobility
- Education Reimbursement for Continued Learning
- Training and Development programs

Additional Offerings:

- Tuition Assistance & Student Loan Repayment
- Lifestyle Account
- Childcare Reimbursement Account
- Elder Care Support
- Wellbeing Program
- Community Service and Engagement Programs
- Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.