About this role
Mercedes-Benz of Monterey is currently seeking a talented and experienced Service Writer/Advisor to be part of our All Star team!
This is a rare opportunity to join our progressive, client focused organization as we prepare for our expansion.
At Mercedes-Benz of Monterey , our culture is driven by the belief that exceptional client service is paramount to our success. We literally believe we earn our business one client at a time by building relationships that are sincere, long lasting and can endure the test of time.
Key Responsibilities:
- Coordinate and manage internal repair orders for dealership-owned vehicles.
- Communicate effectively with technicians and other departments to ensure timely completion of repairs.
- Maintain detailed and accurate records of work performed, parts used, and time allocated.
- Ensure all warranty and internal work is complaint with OEM guidelines and documentation standards.
- Track vehicle movement through service processes and follow up on delays or parts availability.
Qualifications
We are interested in meeting you if you possess the following characteristics and qualifications:
- Exceptional attention to detail.
- Strong organizational skills with the ability to manage multiple task simultaneously.
- Self-motivated with the ability to work independently and prioritize workload.
- Analytical mindset with the ability to interpret data and address challenges accordingly.
- Excellent communication and interpersonal skills.
- Experience with dealership management systems (CDK) preferred.
- Previous experience in a dealership service setting a plus.