About this role
- Deliver a high level of service with every customer interaction
- Collaborate with other agents to share customer success stories
- Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
- Deliver on KPI's agreed upon by you and your direct supervisor
- Continual learning with hands-on training with other agents, leads, and management
- Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
- Provide information to our customers about their account and transactions
- Be seen as a "thought leader" when it comes to resolving customer issues
- Other duties as assigned.
$18.00 Per Hour
NJ CER license is required.
You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
- Previous experience in a high-volume, fast-paced call center is a huge plus
- You must be 21 years of age or older.
- Excellent verbal and written communication skills
- Must be available to work nights, holidays and weekends
- Ability to multitask and prioritize your work
- Able to handle complaints and difficult situations in a calm and patient manner
- Ensure high standards, show initiative, proactivity, and professionalism
Essential Functions/Exposures:
- Must be able to sit for extended periods of time
- Must be able to type and talk on the phone for extended periods of time
- Regular attendance in the office