Family Services Specialist I/II

Family Services Specialist I/II

This position is located in Oklahoma City, Oklahoma.

Annual Salary:

- Level I  H14A: $37,440.00 + Full State Employee Benefits (https://oklahoma.gov/omes/omes-careers/benefits.html)
- Level II H14B: $40,248.00 + Full State Employee Benefits (https://oklahoma.gov/omes/omes-careers/benefits.html)

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

In-person training will be provided. Various set work schedules available.

Minimum Qualifications:

Level I:

- Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
- OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

- Education and Experience requirements consist of​ a bachelor’s degree;
- OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
- OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
- OR two (2) years of experience as a Family Services Specialist.

Preference Statement

Preference may be given to applicants with previous call center experience and/or to applicants who are bilingual.

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Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.

Job Responsibilities

- This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.  
- Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.
- Must also display excellent customer service skills, flexibility, and organization. 
- This position does not maintain a permanent caseload.
- Provide first contact resolution for clients who prefer to conduct business through our contact center or online platforms.

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If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD245

83007332/JR66442