About this role
Job Summary
Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative for Spectrum Business, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. Your commitment to service will shape customer loyalty and strengthen Spectrum’s reputation for excellence.
Responsibilities
How You’ll Make an Impact
- Address customer billing questions and efficiently process payments
- Present and discuss Spectrum products and services to meet customer needs
- Interact professionally to represent Spectrum’s commitment to quality
- Resolve customer concerns in alignment with company policies
- Remain knowledgeable about Spectrum services to provide informed assistance
- Accurately document customer account records
- Participate in coaching sessions and adhere to work schedules
Working Conditions
- Normal office environment
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- Experience providing core basic customer service to external customers
Skills
- Ability to read, write, speak and understand English
Preferred Qualifications
Experience
- 6+ months customer service or related experience
- 6+ months of heavy volume phone experience
- 6+ months working with computers and software applications
- Experience in cable operations or telecommunications call center
Skills
- Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service