About this role
Job Summary: Manages all clerical duties relative to the patient’s ASC registration process.
Essential Functions of the Position:
- Every morning prior to facility opening, runs patient schedule from company-wide electronic scheduling software to compare to completed charts from the afternoon prior to determine if all mini charts are made (add-ons entered by office after close of ASC business). If not, creates mini chart immediately.
- Checks in patients to designated department
Verifies patient information is correct by checking photo ID and insurance card; initiates the “correct identification of patient for surgery” process, to include attaching proper ID band to appropriate-side wrist of patient.
- Updates demographic information in system (correcting name, address, phone #, missing or incorrectly formatted SS#, etc) and scans insurance card and driver’s license, if needed.
- Confirms/enters AHCA codes for patient race, ethnicity and claim type at the time of registration.
- Ensures patient completes all registration paperwork. Explains registration documents to patient.
- Ensures all signatures are obtained and witnessed prior to bringing chart to nursing unit.
- If chart has been flagged by Scheduling Coordinator for missing requirements (authorization, photo ID, etc), ensures missing information is obtained prior to checking in patient.
- Collects co- payment and/or deductibles, as indicated and per ASC collection policies and posts to journal, prints receipt for patient. Communicates/clarifies with Patient Billing rep for any discrepancies or patient inquires.
- Delivers completed chart to appropriate nursing unit in a timely fashion.
- Reconciles daily journal & balances cash drawer daily.
- Assists with insurance verification, copay determination and collection.
- Reviews incoming faxes and distributes accordingly.
- Maintains the reception area
Answers telephone courteously and in a quiet, pleasant voice.
- Accepts and relays messages in an effective manner.
- Maintains order and cleanliness of front desk and work area.
- Orders toner for printer or copier, as needed
- Monitors visitor’s refreshment area for supplies and cleanliness.
- Responds to inquires from patients and family members in waiting room, notifies family members of discharge status as requested by nursing staff.
Additional Responsibilities:
- Performs other incidental and related duties as required and assigned, to include various duties of the Scheduling Coordinator as needed.
- Maintains all required regulatory training and participates in mandatory drills and staff meetings.
- Follows all department policies.
Qualifications
Physical and Mental Demands:
- Normal physical ability; able to sit for long periods
- Normal concentration and normal complexity of decision making
- High level verbal and written communication skills
- Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
- Low risk exposure to bloodborne pathogens and chemical hazards.
Job Qualifications:
- High school graduate or GED equivalent
- Strong customer service orientation
- Basic computer proficiency
- Excellent telephone etiquette
- Current BLS, or completed within 90 days of hire