About this role
Position Summary : The Community Liaison and Administrative Assistant provides administrative, compliance, and support across the Family Support Services (FSS) department in addition to being the point person to represent the agency in fielding requests from community members to provide and help navigate community resources. In addition, this position works with the Operations Manager to provide administrative support for multiple departments as needed and completes special projects to further agency initiatives.
Duties and Responsibilities:
Family Supports Service
- Work with the Director of FSS to provide resource s for individuals and families seeking information regarding OPWDD services, eligibility, waiver and non-waiver supports , and Self-Direction. Coordinate with Advocates service departments to direct intake inquiries as needed.
- Assist with answering the Service Access line as needed and maintain accurate documentation of inquiries and outcomes as needed.
- Provide financial oversight of Self-Direction budgets, Life Plan compliance review, and ongoing coordination with individuals, families, Care Managers and Support Brokers.
- Utilize eVero and other agency software to process reimbursements for families served by the FSS program
- Provide backup coverage for Family Support Services email inboxes and communication platforms .
- Support with FSS programming as requested.
- Supp ort wi th Light Tou ch Care M anageme nt cas eload .
Community Service Navigation
- Primary point of contact for people who contact Advocates in need of community resources and non-OPWDD services. Responsible for f ield ing non-specific inquiries and r eturn ing all phone calls and emails within 1 business day.
- Assist individuals and families with referrals to appropriate supports , service providers, and community resources.
- Att end Comm unity outrea ch events a s neede d .
Family Training and Recreation Programs
- Assist with the management of registrations, attendance records, newly served data, and participant communications.
- Verify eligibility, enrollments, and living arrangements following training and recreation events.
- Complete and process DDP1 enrollments and disenrollments within the CHOICES system.
Administrative Support
- Work with Operations Manager to provide administrative support for multiple departments as needed.
- C omplete special projects as needed to further agency initiatives
Professional Development and Team Participation
- Attend team meetings, community events, OPWDD trainings , webinars, and informational sessions as required.
- M aintain knowledge of OPWDD regulations, Family Support Services programs, and agency policies.
- Support agency initiatives and collaborate with staff across departments to ensure high-quality services and positive outcomes for individuals and families.
Qualifications
Education and Previous Experience Requirements:
- Associate or bachelor's Degree preferred.
- Minimum of two years of experience working within the OPWDD service system.
- Knowledge of Medicaid documentation requirements, OPWDD regulations, eligibility processes, and community resources.
Knowledge and Skills Needed to Perform Effectively in this Position:
- Knowledge of eVero preferred as well as Microsoft Office
- Strong organizational, communication, customer service, and problem-solving skills.
- Ability to work independently while maintaining effective collaboration across multiple departments.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position guide in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.