About this role
Job Title: Community Relations & Events Manager
Employment Type: Full-Time / Salary / Exempt
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Goodwill Southwest Florida is seeking a Community Relations & Events Manager to lead community outreach, volunteer engagement, event planning, and social media initiatives that connect individuals, businesses, and organizations to Goodwill's mission. The Community Relations & Events Manager is responsible for growing volunteer participation, building community partnerships, coordinating events, creating engaging content, and increasing public awareness of Goodwill's programs, services, and community impact.
Key Responsibilities:
- Lead the development, implementation, and growth of Goodwill Southwest Florida's volunteer engagement program.
- Develop and manage processes for volunteer recruitment, onboarding, scheduling, communication, recognition, and stewardship in collaboration with departments across the organization.
- Identify meaningful volunteer opportunities and build relationships with individual volunteers, businesses, schools, civic organizations, and community groups.
- Coordinate and oversee volunteer participation for programs, events, special projects, and community initiatives.
- Track volunteer participation and impact metrics and develop strategies to strengthen volunteer retention and long-term engagement.
- Support the planning, promotion, coordination, and execution of organizational and community events.
- Manage event registration, attendee communications, volunteer assignments, and participant engagement activities.
- Identify opportunities for community outreach, partnerships, presentations, and organizational representation within the community.
- Support signature events, program celebrations, volunteer activities, and community engagement initiatives.
- Manage organizational social media platforms and maintain content calendars.
- Create written, photographic, and video content that highlights Goodwill's people, programs, partners, events, and community impact.
- Develop and share stories that connect volunteerism and community involvement to Goodwill's mission.
- Support digital campaigns that increase awareness, participation, volunteer engagement, and event attendance.
- Monitor audience engagement, social media performance, and content effectiveness and recommend opportunities for improvement.
- Maintain organizational photo, video, and content libraries.
- Follow all company policies, procedures, and applicable federal and state laws.
- Maintain reliable transportation and travel throughout the community as needed.
- Perform other related duties as assigned.
Qualifications
- Bachelor's degree in Communications, Public Relations, Marketing, Nonprofit Management, Community Development, or a related field preferred.
- Three years of experience in community engagement, volunteer management, nonprofit outreach, communications, events, public relations, or a related field.
- Volunteer recruitment, coordination, or program development experience strongly preferred.
- Strong relationship-building, communication, organizational, and project management skills.
- Knowledge of volunteer management, community outreach, event coordination, social media management, and content creation.
- Strong storytelling and written communication skills.
- Photography and basic video creation skills preferred.
- Ability to develop and maintain positive relationships with volunteers, community partners, and stakeholders.
- Ability to manage multiple projects, priorities, and deadlines effectively.
- Ability to work occasional evenings and weekends in support of events and community activities.
- Valid driver's license and reliable transportation required.
Why Goodwill?
- Mission-driven nonprofit organization
- Collaborative merchandising team
- Opportunity to impact multiple store locations across Southwest Florida
Benefits & Perks
- Medical, dental, vision insurance
- 403(b) retirement plan
- Paid time off (PTO) and paid holidays
- Employee Assistance Program
- Employee discounts
- Tuition Reimbursement