Bilingual Senior Claims Training Specialist

Job ID : 10410

Employment Type: New Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.

Working Business Language: Bilingual in English and French.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $75,000 - $115,000.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, fully owned by its more than 1.8 million members. Headquartered in Winnipeg, Wawanesa is the parent company of WSI™, a specialty insurer delivering tailored solutions built around unique needs; Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial insurance.

Wawanesa is committed to helping communities thrive in a changing world. The company invests more than $4 million annually in charitable initiatives, including $2.5 million each year to support people and communities on the front lines of climate change. Learn more at wawanesa.com.

We are currently seeking dedicated, driven, and enthusiastic individuals who thrive in a dynamic environment, embrace change, and are eager to gain diverse experience while advancing their careers as part of a growing team.

Job Overview

This role contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing claim technical training and leadership to the claims team, focusing on claim handling best practices and customer service standards. This role is responsible for the claim training programs from design to, development, tracking, and execution of all training while ensuring compliance with regulations and company handling practices and procedures.

Job responsibilities

- Determine training needs, design and execution of claims technical training program.

- Develop and support a learning environment aligned with our company values.

- Oversee and coordinate all claim training efforts, including the management of timelines and schedules for training classes.

- Contribute to the design and execution of the claims technical strategic plan and collaborate with stakeholders to identify learning opportunities in support of our business goals.

- Review, prioritize and manage the annual claim training schedule.

- Contribute to claim employee development and employee performance through coaching feedback and following up on the development of technical competencies.

- Assess sustainment of training programs for continuous improvement through feedback channels, governance model and regulatory requirements.

- Stay abreast of industry, regulatory and company changes or trends that influence our training strategy and content.

- Stay current on learning, development and training methodologies and implement as appropriate for claims technical training.

- Partner with the Learning & Development in content and curriculum development to ensure a blend of learning methodologies are used to support Wawanesa’s strategic initiatives and enterprise wide development.

- Perform other duties as assigned.

Qualifications

- 5+ years insurance adjusting experience.

- 1-2 years in a leadership or mentor position is an asset.

- Demonstrated ability to build and maintain effective relationships with business partners and stakeholders.

- Training and Development certificate or completed CIP or similar is an asset.

- Excellent written and verbal communication skills.

- Ability to lead engaging training sessions with small and large groups that consistently achieve key learning objectives.

- Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, work accurately within tight timelines and interact collaboratively in a team environment.

- Proficient use of computer application software (Microsoft).

- Ability to consistently recognize opportunities for improvement and develop and execute on new ideas to improve training program.

- Effective customer service skills including empathy and concern for our customers.

- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures.

- Ability to coach, guide, and positively motivate employees.

- Detail oriented with a critical degree of accuracy regarding data entry.

- Position requires the ability to lift up to 5 lbs. on a daily basis.

- Position requires low mobility throughout the branch buildings to meet internal customer demands.

- Position requires travelling to various locations across North America.

- Bilingual (English and French).

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected] .

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy .

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.