IT Project Management Office Program Manager

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Job Posting Title:
IT Project Management Office Program Manager

Location:
Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8:00 am - 5:00 pm

Job Description:

Duties/Responsibilities

- Establish, operate, and continuously improve IT PMO governance, standards, templates, methodologies, and reporting routines.

- Lead the intake, evaluation, prioritization, approval, and sequencing of technology initiatives in alignment with organizational strategy, risk, value, and available capacity.

- Maintain an integrated portfolio roadmap and oversee program plans, schedules, milestones, budgets, risks, issues, dependencies, decisions, and benefits.

- Facilitate portfolio governance meetings and prepare concise dashboards, executive briefings, recommendations, and decision materials.

- Partner with IT and business leaders to define scope, outcomes, ownership, success measures, and delivery expectations.

- Coordinate resources across concurrent projects and identify capacity constraints, competing priorities, and delivery conflicts requiring leadership action.

- Provide program-level leadership for complex, cross-functional initiatives and ensure coordinated execution across workstreams, vendors, and stakeholders.

- Establish practical change control, risk management, escalation, quality assurance, and project closure processes.

- Directly supervise IT Project Managers, including assigning and prioritizing work, setting performance expectations, providing ongoing feedback and development, conducting performance evaluations, and supporting recruitment and workforce planning.
- Coach project managers and project leads in planning, governance, stakeholder engagement, documentation, and delivery practices.
- Monitor vendor commitments, contracts, deliverables, and dependencies in coordination with procurement, legal, security, and operational stakeholders.
- Promote effective change management, communication, adoption planning, and transition to operational support.
- Define and track PMO metrics, identify trends, and recommend corrective actions or process improvements.

Required Skills/Abilities

- Bachelor’s degree in information technology, business administration, project management, healthcare administration, or a related field.

- Seven years of progressive experience in project, program, or portfolio management, including responsibility for complex cross-functional technology initiatives.

- Three years of experience leading a PMO function, program portfolio, or enterprise governance process.

- Demonstrated experience with project intake, prioritization, portfolio planning, executive reporting, risk management, resource coordination, and financial oversight.

- Demonstrated Agile project management experience, including practical application of Agile principles, frameworks, ceremonies, backlog management, iterative planning, and cross-functional team facilitation.
- Experience working with executive leaders, operational stakeholders, technical teams, and third-party vendors.
- Proficiency with project and portfolio management tools, productivity platforms, dashboards, and data-driven reporting.
- Detailed working knowledge of the Epic electronic medical record (EMR), including its clinical and operational workflows, implementation and optimization lifecycles, integrated applications, governance considerations, and dependencies across enterprise technology initiatives.
- Master’s degree in business, information systems, healthcare administration, or a related discipline.
- PMP, PgMP, PfMP, or comparable program or portfolio management certification, along with a recognized Agile certification such as PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe Agilist.
- Experience establishing or maturing a PMO in a healthcare, nonprofit, or similarly regulated environment.
- Knowledge of enterprise clinical and business platforms, information security, data integration, infrastructure, and vendor implementation lifecycles.
- Experience with Agile, hybrid, and traditional delivery methods and organizational change management practices.

Working Environment

- Working Conditions:  Inside
- Working Position:      Sitting, Walking
- Physical Demands:     Light
- Physical Requirements:    Repetitive Movement
- An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs
- Sensory/Communicative activities essential to the performance of this position:  Feeling, Hearing, Seeing, Speaking
- An Individual in this position will be exposed to: Inside environment