EMR Analyst, Ambulatory Care

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Job Posting Title:
EMR Analyst, Ambulatory Care

Location:
Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8:00 am - 5:00 pm

Job Description:

Duties/Responsibilities

- Build, configure, test, support, and optimize EpicCare Ambulatory and assigned applications.
- Attends meetings as required, and participates on committees as directed. Participates in customer discussion offering suggestions and recommendations.
- Maintains a positive image when dealing with deadlines and demanding, highly stressful situations
- Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
- Ensures department documentation is at current levels.
- Adheres to policies, procedures, standards and methodology pertaining to Governance, Change Management, Project Management, Incident Management, System Access and Security
- Maintains certification in applicable Epic module(s)
- Maintains awareness and expertise as the Epic system architecture is changed over time to include but not limited to upgrade and special update documentation.
- Analyzes Level 1 and 2 customer-reported problems to determine corrective action and provides timely feedback.
- Preforms application and integrated testing for the assigned module(s).
- Participates in discovery sessions to identify the operational needs of the organization.
- Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs.
- Identifies the most appropriate methods for build.
- Performs validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects.
- Works independently in all areas of assigned application.
- Understands and can analyze ancillary Epic workflows.
- Supports integration with 3rd party applications, when applicable.
- Communicate project status, risks, and recommendations clearly to stakeholders.

Required Skills/Abilities

- Bachelor’s degree in healthcare, information technology, business, clinical informatics, or a related field; equivalent experience may be considered.
- Three or more years of Epic application support, build, training, or optimization experience.
- Current Epic Ambulatory certification.
- Knowledge of ambulatory clinical workflows, outpatient documentation, orders, referrals, result routing, inbasket workflows, and provider workflows.
- Strong analytical, troubleshooting, communication, organization, and customer-service skills.
- Ability to manage multiple priorities and collaborate effectively in a mission-driven healthcare environment.
- Master’s degree in healthcare, business, information systems, clinical informatics, or a related field.
- Additional Epic certifications related to ambulatory operations, MyChart, Healthy Planet, orders, or reporting.
- Experience in pediatric specialty care, orthopedic clinic workflows, or multidisciplinary clinic settings.
- Experience with Reporting Workbench, dashboards, workqueues, SmartTools, order sets, preference lists, and optimization projects.
- Licensed Registered Nurse (RN) is a plus.

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Working Environment

- Working Conditions:  Inside
- Working Position:      Sitting
- Physical Demands:     Light
- Physical Requirements:    Repetitive Movement
- An Individual in this position will be required to lift or carry weight in this group: Up to 10lbs
- Sensory/Communicative activities essential to the performance of this position:  Feeling, Hearing, Seeing, Speaking
- An Individual in this position will be exposed to: Inside environment