Critical Care Transport Clinical Manager - Ground Services - Life Flight Network - Mercy College

Mercy Health

Who we are

We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Clinical Nurse Manager, Mercy Health Life Fight - Mercy College

Job summary

Critical Care Transport Clinical Manager is directly accountable for internal and external clinical aspects of the organization. Develops internal education and training programs.  Fulfills administrative duties, as well as completes clinical activities necessary to assure alignment to the program mission and vision. Responsible for oversight of all clinical projects and initiatives. Responsible for managing the systems and process that support delivery of the highest quality care transport attainable at all levels, while ensuring a cost-effective training program, delivery of clinical care, and attaining clinical and quality initiatives across all age groups.  Actively participates in selecting, motivating and in providing for the growth of a qualified staff; attains optimal contributions from the medical staff. Collaborates with clinical leadership, administration and medical staff to support accreditation through Commission on Accreditation of Medical Transport Systems (CAMTS), competency development and continuous improvement efforts.

Essential functions

- Oversees patient care delivery and clinical operations to ensure safe, high-quality, efficient services that align with organizational policies, standards of care, strategic objectives, and budgetary requirements.

- Develops, reviews, updates, and enforces Clinical Practice Guidelines, policies, and procedures; monitors compliance and recommends corrective actions when standards are not followed.

- Leads performance improvement initiatives, monitors quality metrics, supports Core Measure compliance, investigates adverse events, identifies risks, and implements corrective actions to improve patient safety and outcomes.

- Ensures compliance with all applicable laws, regulations, accreditation standards (including CAMTS), and organizational policies while proactively reducing organizational risk and liability.

- Provides leadership and oversight for education and outreach personnel, mentors clinical leaders and staff, promotes accountability, and fosters a positive, high-performing work environment.

- Promotes evidence-based practice, nursing research, clinical excellence, and ongoing professional development to ensure delivery of high-quality medical care by qualified and credentialed practitioners.

- Aligns clinical service goals with the organization's mission, values, and strategic plan while maintaining fiscal responsibility and supporting organizational financial performance.

- Integrates clinical, aviation, communication, education, and leadership functions; collaborates across departments and acts as a change agent to improve care quality, safety, and operational efficiency.

- Demonstrates professional leadership, adheres to corporate responsibility and ethical standards, supports community involvement, and serves as a role model within the organization and professional community.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

Must have one of the following:

- Bachelor's Degree in Nursing (BSN) (required)
- Bachelor’s Degree in Paramedicine/Paramedic Science, Emergency Medical Services Management or Administration, Healthcare Administration or other related field (required)

RN or Paramedic: Master's of Science in Nursing (MSN), Master's of Business Administration (MBA) or Master's of Healthcare Administration (MHA) (preferred)

Required licensing and certifications

- Current RN License in state of practice or Current Paramedic License in state of practice (required)
- Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) (required)
- Pediatric Advanced Life Support (PALS), Neonatal Resuscitation Provider (NRP) and International Trauma Life Support (ITLS) (preferred, required within 6 months of hire)
- Any advanced certification required by The Commission on Accreditation of Medical Transport Systems (CAMTS):
- If RN: Certified Flight Registered Nurse (CFRN) or Certified Transport Registered Nurse (CTRN) (preferred at time of hire, required within 2 years of hire)
- If Paramedic: Certified Flight Paramedic (FP-C) or Certified Critical Care Paramedic (CCP-C) (preferred at time of hire, required within 2 years of hire)
- RN or Paramedic: Certified Medical Transport Executive (CMTE) through Association of Air Medical Services (AAMS) within 3 years of hire (preferred)

Experience

- 5 years of Advanced Life Support (ALS) and Critical Care Transport experience as a medical crew member (required)
- 3 years of supervisory experience (preferred)
- 2 years of experience with Commission on Accreditation of Medical Transport Systems (CAMTS) standards (preferred)

Skills and abilities

Medical Transport

Air Medical Transport

Analytical Skills

Policy Development

Policy Administration

Budgeting

Professional Nursing

Mathematics

Medical Regulations

Documentations

Presentations

Internal and External Stakeholders

Managing Multiple Priorities

Gathering Information

Adapting to Change

Interpersonal Skills

Active Listening

Teamwork

Building Trust

Reliance

Conflict Resolution

Enthusiasm to Learn

Process Improvement

High Accuracy

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

- Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]