About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
What you will have an opportunity to do:
As a Food Runner , you would be responsible for delivering food from the kitchen to the guest ensuring the order is correct, distributed in accordance with service standards, and communicating any needs or concerns to the appropriate team members / managers. We always strive to exceed our guest’s expectations through our food and service. Specifically, this includes, but is not limited to, the following duties:
- Assist with describing food to table before arrival.
- Efficiently serve food in a friendly and courteous manner.
- Maintain knowledge of all menu items including preparation.
- Ensure food preparation and presentations are proper throughout the guest dining experience.
- Ensure proper timing and coordination with the kitchen for timely food deliveries.
- Pay attention to guest special requests, food allergy, and food modification. Pick up food products for orders placed by the service staff from the Purchasing Department (Requisition Orders).
- Assist the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience.
- Set up the front line with the equipment, plate ware, and towels needed to effectively serve all food products.
- Keep station restocked and organized throughout the shift.
- Read order tickets as they arrive and place them onto the ticket rail.
- Track cooking times on all orders, check finished product for proper degree of doneness, appearance, and plate presentation. Inform the Chef and the manager on duty when ticket times are running long.
- Assist the server as needed to optimize the guest’s dining experience by making sure the guest has everything they need.
- Accomplish all job duties while adhering to all safety guidelines and practices throughout the shift.
- Report any unsafe condition, unsafe act, accidents and/or injuries to the chef or other manager on duty.
This position is full-time, seasonal. Must be available for dinner service Tuesday - Saturday.
What are we looking for?
- EDUCATION
High School or equivalent, preferred
EXPERIENCE
· Prior food and beverage experience, preferred
LICENSES OR CERTIFICATES
· Food Handlers Card
· ServSafe Food Handlers Certification, preferred
Compensation:
-
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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