About this role
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected] .
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - McAllen, 701 E. Expressway
Division: Air & Sea
Job Posting Title: Freight Forwarder, Ocean Importer, McAllen, Air & Sea US - 130448
Time Type: Full Time
Freight Forwarder, Ocean Importer, McAllen, Air & Sea US
The House Account Retention Manager is responsible for managing and nurturing relationships with key clients (house accounts) to ensure long-term satisfaction, retention, and growth. This role requires a deep understanding of customer needs, proactive communication, and a strategic approach to building lasting partnerships. The House Account Retention Manager will work closely with cross-functional teams to deliver exceptional service and align client expectations with company offerings.
Duties and Responsibilities
- Account Management:
- Serve as the main point of contact for house accounts, building and maintaining strong, long-term relationships with key decision-makers.
- Monitor client health, ensuring satisfaction and identifying opportunities for growth, risk, or upsell.
- Develop personalized retention strategies for each account, understanding their unique needs, business goals, and challenges.
- Customer Success:
- Proactively reach out to clients for regular check-ins, ensuring ongoing value from services/products.
- Address and resolve client concerns, collaborating with internal teams to ensure swift and effective solutions.
- Anticipate client needs and recommend tailored solutions to maximize the client experience.
- Retention Strategy:
- Develop and execute strategies to increase client retention and reduce churn, including offering proactive support and regular business reviews.
- Work closely with the sales team to identify at-risk accounts and implement retention measures to prevent account loss.
- Identify expansion opportunities within existing accounts and collaborate with sales to upsell or cross-sell additional services/products.
- Reporting & Analytics:
- Track and analyze client metrics (e.g., satisfaction, renewal rates, product usage) to identify trends and areas for improvement.
- Provide regular reports on client health, retention efforts, and KPIs to senior management.
- Collaboration & Cross-Functional Coordination:
- Work closely with the Customer Support, Sales, and Product teams to ensure alignment on client goals, resolve issues, and execute improvement initiatives.
- Participate in internal meetings to provide insights into client needs and potential enhancements to products/services.
- Client Training & Onboarding:
- Assist in onboarding new house accounts, providing necessary training, resources, and support for a smooth transition.
- Educate clients on product features, best practices, and upcoming features to maximize value.
- Customer Feedback & Advocacy:
- Gather feedback from clients and provide actionable insights to product and marketing teams to help improve the customer experience.
- Serve as an internal advocate for clients, helping shape company offerings based on client needs and feedback.
Educational background / Work experience
- Bachelor’s degree in Business Administration, Marketing, Communications, or related field (preferred).
- 3-5 years of experience in account management, customer success, or a related role, ideally in a B2B environment.
- Proven track record of maintaining and growing client relationships, with a focus on retention and customer satisfaction.
Skills & Competencies
Mathematical Skills
- Ability to perform basic mathematical calculations, such as calculating costs and rates
Other Skills
- Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Problem-solving mindset with the ability to manage and resolve client concerns effectively.
- Excellent organizational skills and ability to manage multiple client accounts simultaneously.
- Strong analytical skills to measure client health and develop actionable insights.
Language skills
- Fluency in English is required
- Knowledge of additional languages is a plus
Computer Literacy
- Proficiency in Microsoft Office Suite
- Experience with logistics software and systems is preferred
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay range is $18.45 – $23.06 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan
details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
Visit dsv.com and follow us on LinkedIn , Instagram and Facebook
#StartHereGoAnywhere #LifeAtDSV