About this role
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About The Role
The Customer Service Representative supports field warranty operations by serving as a primary point of contact for homeowners, Project Managers, Vice Presidents of Construction, Vendors, Trades, and other internal and external stakeholders. This role ensures complete homeowner satisfaction by guiding customers through the warranty process, explaining home maintenance, answering questions and providing requested information related to their Perry Home purchase, and other customer service related responsibilities. The representative uses trackers, spreadsheets, reports, and company databases to verify information, resolve issues, and deliver a positive customer experience. This role requires a balance of strong administrative tracking and the ability to work quickly and efficiently under short deadlines.
What You'll Do
- Communicate professionally and tactfully with dissatisfied or frustrated customers, working to de-escalate concerns and guide issues toward resolution
- Responding by phone or email to handle inquiries, problem solving, and ensuring satisfaction for both internal and external customers
- Assist homeowners and construction personnel in resolving warranty service related issues
- Review and resolve invoice discrepancies in coordination with Construction
- Provide prompt responses and timely status updates to homeowners, field personnel, and internal stakeholders
- Serve as the liaison between the homeowner and construction on the administrative side of the warranty process
- Purchase order and invoice reconciliation for payment
- Maintaining product knowledge by keeping up to date with our product, services, and systems to provide accurate and timely information
Requirements
What We're Looking For
- High School Diploma or equivalent required; college degree preferred.
- Requires at least 3 years of relevant customer service experience, preferably in the building industry.
- Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Work, and PowerPoint.
Benefits
Why You Will Love Working Here
- Competitive compensation and benefits package:
- Medical, dental, vision coverage
- Financial Planning
- Family & Lifestyle
- Opportunities for growth and development
- Culture that is collaborative, inclusive, fast-paced, people-first
- Stable company with strong reputation in the market
Why Join Perry Homes?
At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.
***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***
Perry Homes is an Equal Opportunity Employer
Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact