About this role
GENERAL SUMMARY OF DUTIES:
Work as Physician Office Assistant Coordinator, scheduling patient appointments and/or surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Manage orders and tests as directed by the physician, such as MRI's, CT's, etc., manage physicians' schedule and supervise/direct Assistant Coordinator.
SUPERVISION RECEIVED: Reports to Manager, Clinic Coordinators.
SUPERVISION EXERCISED: None.
ESSENTIAL FUNCTIONS:
- Serve as patients' point of contact regarding office appointments and surgery scheduling.
- Provide necessary records and documentation to the facilities, manufacturing representative and anesthesiologist for surgery cases.
- Post-surgical cases with the facilities following standard procedures.
- Manage phone calls and physicians' clinic during normal business hours.
- Documents all items in the electronic health record and the document imaging system in a timely manner.
- Must have good working knowledge of specific equipment and tools needed in the O.R.
- Must have good working knowledge of medical terminology and ICD-10 codes.
- Must have good working knowledge of physician ordering process for imaging (MRI's, CT's, etc.)
- Oversee physician assistant and/or nurse practitioner schedules.
- Work on special projects, as deemed necessary.
- Facilitate communication with patient and the revenue cycle team or accounting team on a real-time basis to resolve patient concerns and questions.
- Attends departmental in-service training and education programs and completes annual on-line training timely.
- Communicates patient issues to facilities in a timely manner.
- Maintains strictest confidentiality.
- Checks email and document management systems messaging and task list system frequently.
- Other duties as assigned.
Qualifications
EDUCATION: High School Diploma or equivalent.
EXPERIENCE: A minimum of two years previous Medical office experience desired. Previous exposure dealing with physicians face-to-face on a regular basis.
REQUIREMENTS: Good phone, communication and people skills. Good working knowledge of office equipment including practice management system, electronic health records and Microsoft Office.
KNOWLEDGE:
- Knowledge of insurance rules and requirements needed to obtain prior authorizations
and referrals.
- Knowledge of general clinic operations.
SKILLS:
- Skill in locating information via the Internet.
- Skill in processing requests within a specific period of time.
ABILITIES:
- Ability to understand and interpret payer policies and regulations.
- Ability to work effectively in a multi-task environment.
- Ability to effectively communicate verbally and in writing.
- Ability to work in a team environment.
- Ability to work with patients in a professional manner.
ENVIRONMENTAL/WORKING CONDITIONS:
- Fast-paced office environment.
- Adaptable to making changes.
PHYSICAL/MENTAL DEMANDS:
Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. Constant use of computer monitor. Frequent use of telephone. Occasional lifting/carrying basic office supplies/equipment up to 15 pounds.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.