About this role
Passionate About People? Help Us Deliver an Exceptional Team Member Experience!
Fleet Farm is building a new HR Service Center , and we're looking for a knowledgeable, service-driven HR Service Center Representative to join our team!
In this role, you'll be a trusted resource for Team Members across five states, providing support with HR policies, benefits, payroll, onboarding, and employee-related questions. You'll research inquiries, identify solutions, and partner with HR professionals to ensure accurate, timely support.
We're looking for someone who combines strong customer service skills with HR knowledge, sound judgment, and a commitment to delivering an outstanding Team Member experience.
What You'll Do
- Serve as a first point of contact for Team Members through phone, email, and our HR ticketing system.
- Answer questions regarding HR policies, benefits, payroll, onboarding, and general HR processes.
- Research inquiries, document requests, and follow through to resolution.
- Assist Team Members with HR systems and self-service resources.
- Partner with Benefits, Payroll, Employee Relations, and other HR teams to resolve questions.
- Recognize and escalate complex or sensitive concerns to the appropriate HR professionals.
- Support new hire orientation, benefits enrollment, and other HR activities.
- Maintain confidentiality and deliver exceptional service.
What You Bring
- Experience in Human Resources, HR administration, employee support, payroll, benefits, customer service, or a related field.
- Familiarity with HR policies, procedures, and employee-related processes.
- Strong communication, organizational, and problem-solving skills.
- Ability to research information, manage multiple priorities, and follow through on requests.
- Comfort navigating multiple computer systems and learning new technology.
- Strong attention to detail, professionalism, and discretion when handling confidential information.
- A collaborative, service-oriented approach.
Preferred Qualifications:
- Experience in an HR shared services or employee service center environment.
- Experience with UKG Pro, Monday.com, or similar HR and ticketing systems.
- Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field.
Schedule & Location
Fully onsite at Fleet Farm's Store Support Center in Appleton, WI.
Our HR Service Center operates on staggered schedules:
- Monday, Wednesday & Friday: 7 a.m.–5 p.m.
- Tuesday & Thursday: 9 a.m.–7 p.m.
- Rotating closing coverage, approximately one evening per week.
Benefits & Perks
At Fleet Farm, we believe in taking care of the Team Members who make our success possible. We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- 401(k) retirement savings plan with company match
- Paid time off and holidays
- Team Member discount
- Employee wellness resources
- Opportunities for professional development and career growth
Benefits are subject to eligibility and applicable plan provisions.
Why Fleet Farm?
Join a newly established HR Service Center where your knowledge, problem-solving abilities, and commitment to service will make a meaningful impact. You'll collaborate with experienced HR professionals, contribute to efficient HR operations, and help deliver consistent, high-quality support to Team Members across our organization.
If you're passionate about HR, enjoy solving problems, and take pride in helping others, we'd love to hear from you!
Fleet Farm is an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to any legally protected status and provide reasonable accommodations in accordance with applicable laws.