About this role

The Vice President of Program Systems provides executive leadership for Children’s Institute’s clinical and program technology systems, including electronic health records (EHRs), enterprise reporting, business intelligence, data governance, analytics, workflow technologies, and systems transformation initiatives supporting Behavioral Health & Wellness and Community Services.

This position is accountable for ensuring that clinical and program systems and data infrastructure effectively support high-quality service delivery, regulatory and contractual compliance, operational excellence, revenue optimization, workforce effectiveness, and data-informed decision-making. Serving as a strategic partner to Executive Leadership, the Vice President aligns technology investments, systems strategy, and organizational priorities to support evolving healthcare delivery models and organizational growth.

The Vice President provides executive oversight of the full lifecycle of clinical and program systems, including strategic planning, migration, implementation, configuration, workflow redesign, organizational readiness, training, user adoption, transition, stabilization, optimization, and long-term sustainability. As the executive sponsor for major systems transformation initiatives, the position ensures successful implementation, operational readiness, stakeholder engagement and sustained value realization across the organization.

The Vice President leads the development and execution of a multi-year Program Systems Roadmap and oversees leaders and teams responsible for clinical systems administration, business systems, analytics, reporting, data governance, training, implementation, workflow optimization and operational support.

The Vice President develops and manages the Program Systems budget, technology investment strategy, and vendor relationships, advancing organizational excellence through the effective use of technology, analytics, automation, artificial intelligence, and innovation.

DUTIES

SUMMARY

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Leadership & Program Systems Governance

- Develop and implement the strategic vision for Program systems, electronic health records, analytics, reporting, business intelligence, workflow technologies, data governance, and technology solutions supporting Behavioral Health & Wellness and Community Services.

- Lead the development and execution of a multi-year Program Systems Strategic Roadmap aligned with organizational strategy, program priorities, healthcare transformation, CalAIM, evolving payer requirements, regulatory expectations, and organizational growth.

- Establish governance structures, policies, standards, procedures, and decision-making frameworks related to Program systems, EHR operations, analytics, reporting, data management, workflow design, system implementation, and technology transformation.

- Chair or facilitate Program Systems Governance Committees and related workgroups and ensure appropriate representation from clinical, programmatic, operational, financial, compliance, quality, and technology stakeholders.

- Collaborate with Executive Leadership to establish priorities for clinical systems investments, technology transformation, organizational readiness, and systems optimization.

- Identify opportunities for innovation, automation, integration, interoperability, artificial intelligence, and operational improvement across Behavioral Health & Wellness and Community Services.

- Lead organizational change management efforts associated with technology implementations, EHR migration, workflow redesign, process optimization, systems transformation, and operational change initiatives.

- Develop enterprise standards for clinical systems utilization, documentation workflows, reporting methodologies, data management, system adoption, and operational practices.

- Ensure Program systems remain responsive to the evolving needs of programs, staff, clients, families, community partners, payers, regulators, and organizational leadership.

Enterprise Clinical Technology & EHR Leadership

- Provide executive leadership and organizational accountability for the full lifecycle of the electronic health record and other critical Program systems.

- Lead strategic planning and organizational readiness for EHR migration and major clinical systems transformation initiatives.

- Oversee current-state assessment, future-state workflow design, system configuration, data migration, integration, interoperability, testing, implementation, go-live, stabilization, optimization, and long-term sustainability.

- Serve as executive sponsor for EHR implementation and migration initiatives and establish clear governance, accountability, decision-making, escalation, and communication structures.

- Partner with Information Technology and program leadership to ensure EHR infrastructure, integrations, workflows, security, and system functionality meet organizational and program requirements.

- Ensure clinical and operational workflows are appropriately translated into system design and configuration.

- Lead organizational readiness activities to ensure programs, leaders, clinicians, administrative staff, and other users are prepared for system implementation and transition.

- Establish processes for identifying, prioritizing, escalating, and resolving system-related issues and implementation barriers.

- Oversee system performance, functionality, user experience, data integrity, workflow effectiveness, and adoption.

- Ensure successful transition from legacy systems, processes, and workflows to new or upgraded Program systems.

- Establish and monitor post-implementation stabilization and optimization plans.

- Develop long-term sustainability strategies to ensure Program systems continue to evolve with organizational needs, regulatory requirements, payer requirements, and emerging healthcare delivery models.

- Partner with Information Technology and other enterprise functions to support systems integration and interoperability initiatives.

- Ensure compliance with data privacy, security, retention, confidentiality, and regulatory requirements.

- Lead organizational readiness, testing, training, go-live planning, stabilization, optimization, and long-term sustainability activities associated with EHR and Program systems implementations.

- Establish governance, communication, risk management, and stakeholder engagement strategies to support successful implementation and adopti on.

Data Governance & Information Management

- Establish and maintain enterprise data governance standards, policies, and accountability structures.
- Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations.
- Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation.
- Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems.
- Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives.
- Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans.
- Ensure compliance with data privacy, security, retention, and regulatory requirements.

Data Analytics, Reporting & Business Intelligence

- Provide executive oversight of organizational analytics, dashboard development, reporting, business intelligence, and performance management functions supporting Behavioral Health & Wellness and Community Services.

- Oversee Data Analysts, Reporting Analysts, Business Systems Analysts, and other assigned personnel.

- Develop and maintain operational, clinical, quality, utilization, financial, workforce, regulatory, and program performance reporting frameworks.

- Ensure timely development and dissemination of reports supporting Executive Leadership, operational management, regulatory agencies, funders, governing bodies, and other stakeholders.

- Develop and maintain key performance indicators (KPIs), dashboards, scorecards, and performance measurement frameworks.

- Analyze trends and provide actionable recommendations that improve organizational performance, efficiency, quality outcomes, compliance, revenue performance, workforce effectiveness, and client experience.

- Support contract reporting, grant reporting, audit requests, accreditation activities, regulatory reporting, and executive reporting requirements.

- Promote evidence-informed and data-driven decision-making throughout the organization.

- Ensure reporting capabilities remain aligned with evolving program, payer, regulatory, contractual, and organizational requirements.

Revenue Cycle Optimization & Financial Performance

- Partner with Revenue Cycle Management, Finance, Compliance, Quality Assurance, and Program Leadership to optimize system-supported billing and revenue processes.

- Ensure Program systems effectively support claim generation, documentation requirements, billing workflows, authorization requirements, and reimbursement activities.

- Monitor system impacts on claim acceptance rates, denials, revenue cycle performance, documentation quality, and reimbursement outcomes.

- Identify system-related barriers to revenue realization and partner with appropriate leaders to develop corrective strategies.

- Support implementation of workflows that improve billing accuracy, productivity, compliance, documentation quality, and reimbursement outcomes.

- Ensure EHR and related system implementations appropriately account for revenue cycle requirements and financial impacts.

- Partner with Finance and Program Leadership to assess the financial implications of system changes, workflow redesign, and technology investments.

Program Systems Budget, Investment & Vendor Management

- Develop and manage the annual Program Systems budget and multi-year technology investment roadmap.

- Evaluate and prioritize technology investments based on organizational strategy, program needs, regulatory requirements, operational impact, financial sustainability, and expected return.

- Review expenditures, approve invoices, monitor vendor performance, and enforce contractual obligations and service level agreements.

- Provide executive oversight of vendors supporting EHR, clinical applications, analytics, reporting, systems implementation, training, integration, and related technology services.

- Establish clear vendor performance expectations, accountability measures, escalation processes, and performance monitoring.

- Evaluate technology investments and system enhancements based on program outcomes, operational efficiency, workforce experience, user adoption, financial performance, and organizational priorities.

Artificial Intelligence, Automation & Innovation

- Evaluate emerging technologies, automation tools, artificial intelligence solutions, and other innovations that support organizational objectives.

- Identify opportunities to improve clinical documentation efficiency, workflow automation, reporting, data analysis, operational effectiveness, and staff experience through technology innovation.

- Lead implementation of approved AI-enabled and technology-enabled solutions while ensuring compliance with organizational policies, privacy requirements, ethical standards, and regulatory requirements.

- Promote responsible and effective use of technology, automation, and artificial intelligence across Behavioral Health & Wellness and Community Services.

- Evaluate opportunities to reduce administrative burden, improve workflow efficiency, strengthen data quality, and support staff in delivering high-quality services.

Training, Knowledge Management & User Adoption

- Develop and implement a comprehensive Program systems training and user adoption strategy.

- Provide executive oversight for training associated with EHR implementation, migration, upgrades, new functionality, reporting platforms, workflow tools, and operational technologies.

- Lead the development and maintenance of training curricula, user guides, standard operating procedures, job aids, webinars, learning resources, and knowledge management materials.

- Establish role-specific training strategies for executives, leaders, clinicians, administrative staff, and other system users.

- Develop super-user, system champion, and peer-support structures to promote successful implementation and sustained adoption.

- Ensure training is integrated into EHR migration, implementation, transition, stabilization, optimization, and sustainability plans.

- Monitor user adoption, system utilization, workflow effectiveness, training outcomes, competency, and user experience.

- Establish mechanisms for ongoing learning, refresher training, system updates, and continuous improvement.

- Promote a culture of continuous learning, technology proficiency, accountability, and operational excellence.

Compliance, Quality & Regulatory Support

- Ensure Program systems support compliance with federal, state, county, payer, accreditation, contractual, and organizational requirements.

- Partner with Compliance and Quality Assurance leadership to support audit readiness, corrective action planning, documentation standards, data integrity, and quality improvement initiatives.

- Ensure systems effectively capture and report required quality, utilization, compliance, financial, and outcome measures.

- Monitor regulatory and contractual changes and assess operational and technology impacts.

- Lead or support system changes necessary to address new regulatory, contractual, payer, or organizational requirements.

- Support organizational initiatives related to Medi-Cal, Specialty Mental Health Services, CalAIM, Enhanced Care Management (ECM), Community Supports, and emerging healthcare and human services regulations.

- Ensure system implementation and workflow decisions appropriately address compliance, documentation, privacy, security, and regulatory requirements.

Continuous Improvement & Operational Excellence

- Lead continuous quality improvement initiatives related to systems, workflows, reporting, analytics, implementation, user adoption, and operational processes.

- Utilize data, stakeholder feedback, benchmarking, system performance measures, and operational metrics to identify opportunities for process redesign and operational efficiencies.

- Establish and monitor performance measures related to system utilization, user adoption, documentation quality, reporting accuracy, workflow effectiveness, data integrity, training effectiveness, and user experience.

- Lead post-implementation optimization efforts and establish mechanisms for continuous system improvement.

- Ensure system changes are evaluated for their impact on clinical practice, program operations, workforce capacity, client experience, financial performance, compliance, and organizational outcomes.

- Promote innovation, accountability, operational excellence, and continuous improvement throughout the organization.

ADDITIONAL DUTIES

- Performs other duties and special projects as assigned.

LEADERSHIP & SUPERVISORY RESPONSIBILITIES

- Provide executive leadership, supervision, coaching, mentoring, and professional development to assigned leaders and staff.

- Establish performance expectations, accountability measures, succession plans, leadership development strategies, and professional development pathways.

- Foster a collaborative, customer-focused, solutions-oriented culture across the Program Systems function.

- Promote innovation, engagement, continuous learning, accountability, and high performance.

- Responsible for hiring, onboarding, coaching, performance management, succession planning, employee engagement, and professional development of assigned personnel.

- Provide executive oversight of departmental goals, budgets, technology roadmaps, systems implementation plans, work plans, productivity measures, performance indicators, and operational outcomes.
- Establish an organizational structure that supports effective clinical systems administration, implementation, training, analytics, reporting, optimization, and ongoing operational support.
- Provides direct supervision and leadership to assigned personnel, which may include: Clinical Systems Administrator(s)
- Clinical Applications Specialist(s)
- Business Systems Analyst(s)
- Data Analyst(s)
- Reporting Analyst(s)
- Systems Implementation/Training personnel
- Other assigned personnel

QUALIFICATIONS

EDUCATION & EXPERIENCE

- Bachelor’s degree in healthcare informatics, information systems, computer science, data analytics, public health, healthcare administration, business administration, or a related field required.

- Master’s degree in healthcare administration, public health, information systems, business administration, healthcare informatics, or a related discipline preferred.

- 10+ years of progressively responsible leadership experience in healthcare systems, clinical informatics, healthcare technology, analytics, business intelligence, operational excellence, program systems, or related functions.

- 7+ years of management and supervisory experience, including experience leading multidisciplinary teams.

- Significant experience providing executive or senior-level oversight of Electronic Health Record systems required.

- Demonstrated experience leading large-scale EHR implementations, migrations, system transformations, or organizational technology initiatives required.

- Demonstrated experience leading organizational change management, implementation readiness, user adoption, training, transition, and sustainability initiatives required.

- Experience leading enterprise analytics, reporting, business intelligence, data governance, and performance management initiatives required.

- Experience managing technology budgets, vendor relationships, system investments, and complex cross-functional initiatives required.

- Experience within behavioral health, community-based services, managed care, healthcare, FQHC, human services, or similar environments strongly preferred.

- Experience supporting CalAIM, Medi-Cal, Specialty Mental Health Services, Enhanced Care Management, Community Supports, or similar healthcare programs strongly preferred.

- Experience translating clinical and programmatic workflows into technology and system requirements strongly preferred.

- Experience working across multiple organizational functions and successfully leading complex initiatives through influence, collaboration, and executive partnership required.

CERTIFICATIONS (Preferred but Not Required)

- Certified Professional in Healthcare Information and Management Systems (CPHIMS)
- Project Management Professional (PMP)
- Lean Six Sigma Certification
- Certified Health Data Analyst (CHDA)
- Relevant healthcare informatics, analytics, or project management certifications

COMPUTER SKILLS

- Must have advanced knowledge of Microsoft Office programs in a Windows environment, including Word, Excel PowerPoint, Teams, and Outlook.
- Preferred experience with the following Healthcare IT Systems, Data & Analytics Technologies: NextGen
- Netsmart
- Epic
- Oracle Health/Cerner
- Welligent
- Power BI
- Tableau
- SQL
- SSRS
- Healthcare interoperability standards (HL7, FHIR)
- API integrations
- Electronic health record migration and implementation technologies
- Data warehousing and business intelligence platforms

OTHER QUALIFICATIONS

- Reliable transportation for travel between sites, as needed.
- Ability to provide executive leadership across multiple programs, sites, systems, and competing priorities.

- Ability to independently manage complex, high-priority initiatives and organizational transformation efforts.

- Exceptional written and verbal communication skills.

- Strong executive presence and ability to communicate complex technical and systems concepts to clinical, programmatic, operational, financial, and executive audiences.

- Demonstrated ability to build strong cross-functional relationships and lead through influence.

- Strong project management, change management, organizational development, and problem-solving skills.

- Cultural and socioeconomic sensitivity, with a commitment to equity and inclusion.

- Commitment to privacy, confidentiality, and stewardship of Protected Health Information (PHI), Personally Identifiable Information (PII), and other sensitive data.

- Commitment to CII's mission, values, and whole-family approach to serving children and families.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]

- Stand: -1/3
- Walk: -1/3
- Sit: 2/3 +
- Reach with hands and arms: 2/3+
- Use hands to finger, handle, or feel: 2/3+
- Climb or balance: -1/3
- Bend, kneel, crouch, or crawl: -1/3
- Talk or hear: 2/3+
- Taste or smell: None
- Carry, push or pull: -1/3
- Lifts Weights or Exerts Force Up to 10 pounds: -1/3
- Up to 25 pounds: -1/3
- Up to 50 pounds: None
- Up to 100 pounds: None
- More than 100 pounds: None

VISION REQUIREMENTS

- No special vision requirements.

WORK ENVIRONMENT

The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]

Environmental variables that may be indicated as applicable to the position:

- Working near mechanical parts: None
- Work in high, precarious places: None
- Fumes or airborne particles: None
- Toxic or caustic chemicals: None
- Outdoor weather conditions: -1/3
- Extreme cold (non-weather): None
- Extreme heat (non-weather): None
- Risk of electrical shock: None

NOISE LEVEL

- Moderate noise

REQUIRED TRAINING

- New Hire Orientation
- AB1825: Harassment Prevention Training
- Mandated Reporter
- Timekeeping & Attendance

COMPENSATION:

$160,000.00 - $176,000.00

In accordance with California law, the expected pay range for this position is included in this posting. The actual compensation will be determined based on factors permitted by law. New hires will be offered a salary at the starting point of the range to maintain internal inequity and allow opportunity for future salary growth. CII salaries are determined based on comprehensive internal and external market analysis, as well as the skills, education, and experience relevant to each position.

BENEFITS:

- Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
- Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
- 403b Retirement Plan with employer contribution for eligible employees
- Up to $4,500 in tuition reimbursement per calendar year
- Eligible for the Public Service Loan Forgiveness program
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Employer paid Life and AD&D Insurance
- Voluntary Supplemental Insurance
- Opportunity for growth & advancement
- Professional development & continued training
- Team building & bonding through company sponsored events & activities

CONTINGENCIES:

- Influenza immunization or declination
- COVID-19, MMR and Tdap immunizations
- Education verification
- Reference check
- Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
- Drug and alcohol screening
- Tuberculosis screening