Assistant Store Manager

About the Role:

The Assistant Store Manager is a key leader responsible for supporting the Store Manager in running all aspects of a Grocery Outlet location. This role drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines. The ASM acts as a hands-on operator and shift leader, developing people, solving problems, and protecting the business.

Responsibilities Include:

- Operational Leadership

Oversee daily store execution across all departments

- Maintain store conditions, cleanliness, and merchandising standards

- Ensure accurate receiving, stock flow, inventory levels, and backroom organization

- Support seasonal transitions, floor resets, and display execution

- Uphold all company procedures and ensuring reliable coverage across shifts

- Support store financial goals, sales, labor, shrink and margin targets

- Address issues quickly to minimize customer or operational impact

- People Leadership and Team Development

Coach associates and department leads through clear expectations and feedback

- Responsible for recruiting, hiring, onboarding, training and performance management of talent

- Address employee concerns promptly and appropriately

- Maintain a respectful, accountable, high-energy work environment

- Model leadership behaviors that reinforce store culture and service standards

- Support performance reviews and contributing to development plans

- Customer Experience

Provide active floor leadership during peak hours

- Coach and reinforce service expectations

- Resolve customer concerns with good judgment and urgency

- Ensure front-end operations deliver speed, accuracy, and friendly service; oversee front end cash control processes

- Support programs that strengthen customer trust and store reputation

- Merchandising and Inventory Execution

Own execution in the grocery department and assigned departments

- Monitor ordering, product flow, and rotation to protect freshness and reduce shrink

- Ensure accurate inventory counts, stock levels, and storage practices

- Support execution of planograms, displays, and promotional sets

- Partner with department leads to maintain in-stock conditions and presentation standards

- Manage back stock visibility so associates know what is available

- Safety, Compliance and Loss Prevention

Lead safety routines, training, and execution of OSHA and company standards

- Ensuring OSHA, safety, and food-handling standards are consistently followed

- Ensure equipment is used safely and associates are properly trained

- Support loss prevention programs and enforce store security procedures

- Investigate incidents and document them accurately and promptly

- Ensure proper rotation, storage, and handling of product

- Administrative Support

Support P&L management, with specific focus on labor.

- Lead and execute weekly labor planning and daily staffing adjustments

- Ensure accuracy of scheduling, timekeeping records, and payroll processes

- Complete required reports and administrative tasks, including new hire paperwork and reporting, with timeliness and accuracy

- Maintain confidentiality related to personnel and company information

- Support communication flow between departments, the Store Manager, and corporate teams

About The Pay:

- Base Salary Range: $60,000 - $65,000 Annually

- Annual Bonus Program

- 401(k)

- Medical, Dental, Vision & More!

- Final compensation will be determined based upon experience and skills

About You:

- 5-7 years of retail and grocery experience, with two years in a Manager or Assistant Manager position. Experience leading and managing a P&L required

- Proven skills in recruiting, hiring, training, and coaching

- Have a keen awareness of all current retail safety and OSHA guidelines

- Knowledge and experience with the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques

- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

- Thorough understanding of perishable department operations and merchandising

- Able to respond to common inquiries or complaints from employees, managers, and any outside vendor

- Good organizational skills, with a full understanding of operation systems and bookkeeping procedures.

- Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.

- Demonstrate a strong understanding of current retail safety standards and OSHA guidelines. Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises.

- Proficient in MS office properties (Word, Excel, PowerPoint, Outlook)

- Ability to work flexible hours, including evenings, weekends, and holidays.

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