About this role
About PetroApp:
PetroApp is a smart fuel management technology company helping organizations gain greater control, visibility, and efficiency over their fuel consumption and distribution.
Our solution uses NFC technology to enable real-time fuel monitoring and reporting, helping companies reduce waste, improve accountability, and optimize their fuel operations.
Today, PetroApp is expanding across 4 countries: Saudi Arabia, Egypt, Thailand, and Nigeria, with a growing international team building technology solutions for the energy, transportation, and fleet management sectors.
Key Responsibilities:
- Respond to customer inquiries through phone calls, emails, and other communication channels.
- Provide accurate information and assist customers with their questions and concerns.
- Handle customer complaints professionally and work toward effective solutions.
- Follow up on customer issues to ensure timely resolution and satisfaction.
- Coordinate with internal departments to address customer needs and resolve escalated cases.
- Maintain accurate records of customer interactions and feedback.
- Identify recurring customer issues and suggest improvements to enhance the overall customer
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 1–3 years of experience in customer support or a similar role.
- Good knowledge of Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Good organizational skills and attention to detail.
Benefits
- Competitive salary package.
- Attractive Bonus.
- Medical & Social insurance.
- Career growth and development opportunities.
- Regular employee engagement and wellbeing activities.