About this role
HR Team: Morgan Daniel & Tammy Allegretti
Hiring Manager: Tameko Richardson/Bill Empey
SUMMARY:
The Accounts Receivable Analyst is responsible for managing an assigned portfolio of customer accounts and driving the timely collection of outstanding accounts receivable. This role serves as a key liaison between customers and internal stakeholders, working to resolve payment delays, research disputes, identify risks, and improve overall cash flow performance. The ideal candidate is self-motivated, customer-focused, and capable of balancing relationship management with effective collection practices. Success in this role requires strong communication, analytical, organizational, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.
RESPONSIBILITIES:
- Manage an assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
- Review aging reports and prioritize collection efforts based on risk, exposure, and delinquency trends.
- Contact customers by phone, email, and virtual meetings to obtain payment commitments and resolve overdue balances.
- Investigate and resolve payment delays caused by billing errors, missing invoices, purchase order issues, short payments, deductions, disputes, or other account concerns.
- Work closely with railroad office managers, billing teams, sales personnel, operations teams, cash application teams, and other stakeholders to support payment resolution efforts.
- Maintain positive customer relationships while effectively managing collection objectives.
- Prepare collection updates, aging summaries, and account status reports for management review.
- Identify opportunities to improve collection effectiveness, account accuracy, reporting, customer communication, and accounts receivable processes.
- Complete other related projects and responsibilities as assigned.
REQUIRED SKILLS AND/OR EXPERIENCE:
- Strong understanding of accounts receivable, collections, account reconciliation, reserves, adjustments, and write-off practices.
- Excellent verbal and written communication skills, including the ability to communicate effectively with customers and internal stakeholders.
- Strong customer service, negotiation, and relationship-management abilities.
- Demonstrated analytical and investigative skills, with the ability to identify the underlying causes of account discrepancies and payment delays.
- Ability to analyze aging reports, customer account activity, and supporting documentation to develop appropriate recommendations.
- Sound judgment and the ability to balance customer relationships, financial risk, internal policies, and collection objectives.
- Strong organizational and time-management skills, with the ability to manage a portfolio containing multiple priorities and deadlines.
- High level of accuracy, attention to detail, and commitment to maintaining complete account documentation.
- Ability to work independently, take ownership of results, and collaborate effectively across multiple departments.
- Commitment to continuous improvement and an interest in developing more efficient and effective accounts receivable processes.
Technical Skills
- Proficiency in Microsoft Excel, including filters, formulas, pivot tables, reconciliations, and data analysis.
- Experience working with enterprise resource planning systems, preferably Microsoft Dynamics 365.
- Familiarity with Microsoft Outlook, Teams, Power BI, and other financial reporting or business intelligence tools.
- Ability to accurately document collection activity, disputes, account decisions, and customer commitments within company systems.
- Ability to analyze large volumes of account data and translate findings into clear, actionable recommendations.
This position is employed by the specific entity set forth in the job posting.
Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.