About this role
Call Center Triage Specialist - Full Time
Schedule: Sat, Sun, Mon, Tues - 12 P.M to 10 P.M
EXEMPLARY DUTIES/RESPONSIBILITIES
- Answer and respond promptly to 988 chat/text.
- Provide 988 chat/text counseling and triage needs for callers with mental health emergency by following established VBHCS and Vibrant policy and procedure.
- Knowledge of computer skills to be able to search and enter data in the Qualifacts systems and the Unified Platform.
- Coordinate dispatch of clinicians for face-to-face coverage within standards.
- Connect and refer 988 chat/text callers appropriately including but not limited to community resources, other crisis teams and law enforcement.
- Complete required trainings.
- Other duties as assigned.
Qualifications
EDUCATION/EXPERIENCE
A minimum Bachelors Degree in psychology, sociology, social work and one years experience.