TEMPORARY BILINGUAL CLIENT FACILITATOR -PLAZA

Metropolitan Family Service

Position Description

Position Title: Bilingual Client Facilitator - Temporary

Reports To: Lead Tax and Financial Services Coordinator III

Location: MFS Plaza Office

919 NE 19th Ave, Suite 200

Portland, OR 97232

Dept/Program: MFS CASH Oregon FTE: 16 - 30 hour per/week

Limited duration: January 2027 – April 2027

Status: Non-exempt

Created: October 2026 Job Number: BCTP1012

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General Description:

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.

This is a temporary, limited duration position, working from approximately January 13, 2027 and ending on or before April 30, 2027. The position hours will vary from 16-30 hours per week and position requires availability as follows: Wednesday through Sunday 8:30 am – 5:00 pm. This position does not offer benefits.

Values:

- We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.

- We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.

- We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

General Function:

Under the supervision of the Lead Tax and Financial Services Coordinator III, The Bilingual Client Facilitator combines tax client intake, check-in, and flow support with professional Spanish-English interpretation to assist Spanish-speaking clients and volunteers. This position is essential to ensuring equitable access and understanding of tax site services, helping clients through the intake process, and supporting volunteer tax preparers with clear communication.

CORE VALUES

Equity and Social Justice

- Values working in a multicultural, diverse environment

- Values and supports inclusion and program access for clients

- Supports agency goals for reducing disparities in outcomes for communities of color

- Adopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege

Collaboration and Teamwork

- Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies

Essential Duties and Responsibilities

- Provide a welcoming environment to all clients upon arrival at the tax site

- Perform client screening and intake, determining eligibility for MFS CASH Oregon services

- Check-in clients, assist with appointment scheduling, and guide flow through the site

- Offer clear Spanish-English interpretation during client interactions, including oral interpretation of documents to facilitate intake and tax preparation processes

- Support volunteer tax preparers by interpreting communications for Spanish-speaking clients

- Respond to general client inquiries; do not provide tax advice or tax return information

- Answer telephone inquiries and return client calls

- Provide resource referrals and distribute relevant materials in both English and Spanish

- Assist with data entry and maintain confidentiality of client information at all times

- Help organize and maintain an orderly waiting area and tax site environment

- Support site operations including volunteer break room inventory and other tasks as assigned

- Be available to staff and support other tax sites as necessary

- Any other duties as needed

Qualifications

Knowledge, Skills and Abilities Required:

- Fluency in reading, writing, and speaking of both English and Spanish required

- Excellent customer service skills and experience working with diverse populations in high-stress settings

- Skilled in de-escalation techniques and able to apply trauma-informed care principles to support clients with sensitivity and respect

- Strong interpersonal communication skills, including professional interpretation techniques

- Ability to maintain confidentiality and professionalism

- Time management, organizational skills, and adaptability to changing priorities

- Competency in using computers, including Google Suite and scheduling/call center software

- Ability to multitask and work collaboratively within a team environment

Education and Experience Requirements:

- High School diploma, GED, or equivalent related experience

- Experience in customer service, client facilitation, or interpretation preferred

- Demonstrated experience serving diverse communities, particularly Spanish speaking populations

Other Requirements:

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner. If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check. We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Work Environment:

Work will be completed in person at the Beaverton office location. Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, copier and may require accessing locations by use of stairs.

Position requires ability to sit for extended periods as well as stand occasionally. Position requires use of computer, telephone, and copier. Position will be working in an office environment which is often busy and has elevated levels of noise. This position will require moderate lifting of materials and equipment up to 20 pounds.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+ linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.