About this role
WE’RE HIRING | RETAIL OPERATIONS LEAD
Location: Bandar Sunway, Subang Jaya
Salary: RM4,000 – RM5,000/month
Employment: Full-Time
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
About the Role
We are looking for a Retail Operations Lead to oversee and drive the daily operations of our growing retail network.
This is a hands-on and commercially focused role suited for someone who is comfortable managing people, handling commercial negotiations, visiting retail locations and solving operational issues on the ground.
Key Responsibilities
Retail Operations
- Oversee daily operations and performance across retail sites
- Ensure shipment handover, cash reconciliation and SOP compliance
- Conduct regular site visits and resolve operational issues
Retail & Commercial Agreements
- Negotiate lease, revenue-share and agent agreements
- Manage documentation from LOI through to signed agreement
- Support the opening and expansion of new retail locations
Partner Management
- Manage third-party partners and ensure operational SLA compliance
- Evaluate and develop new partnership opportunities
Staff & Team Management
- Manage staff scheduling, coverage and cross-training
- Build an efficient frontline team across multiple locations
Reporting & Performance
- Manage daily retail reporting
- Prepare weekly and monthly performance summaries
- Identify operational issues and recommend practical solutions
Requirements
3+ years of experience managing multiple physical locations
Experience in commercial negotiation, leasing or agent agreements
Strong operational and reporting skills
Experience managing frontline staff across multiple locations
Fluent in Bahasa Malaysia and working proficiency in English
Willing to travel when required
Experience in courier, logistics, freight forwarding or remittance services will be an advantage.