Assistant Manager, Global Mobility & Industry Partnerships

JOB PURPOSE

To manage and coordinate the University’s Outbound Student Exchange Programme, ensuring the smooth administration of student mobility from nomination and application through to students’ return and completion of their exchange. The role involves student advising, partner university coordination, programme administration, stakeholder engagement, and continuous improvement of outbound mobility processes.

KEY RESULT AREAS / RESPONSIBILITIES

1. Student Advising and Support

· Advise students on exchange opportunities, partner universities, programme requirements, application procedures, academic matters, and mobility timelines.

· Conduct regular information sessions and briefings for prospective and nominated outbound exchange students.

· Respond to student enquiries through email, virtual and face-to-face consultations, providing accurate and timely guidance.

· Assist students in resolving issues related to applications, module selection, credit transfer, accommodation, visa, and other exchange-related matters.

· Conduct pre-departure briefings to prepare students for their exchange, including academic, administrative and safety-related matters.

2. Outbound Student Exchange Management

· Oversee the end-to-end administration of the Outbound Student Exchange Programme.

· Coordinate outbound exchange applications, nominations, placements, and student mobility arrangements.

· Manage students from multiple intakes/batches simultaneously and ensure all applications and documentation are processed within the required timelines.

· Monitor student progress throughout the exchange period and provide timely support when required.

· Ensure compliance with University policies, partner university requirements, and relevant mobility procedures.

3. Reporting and Data Management

· Maintain accurate records of outbound exchange students, applications, nominations, placements, and participation.

· Prepare regular reports, updates, and management information for internal stakeholders.

· Maintain and update programme materials, student guidelines, partner information, and exchange databases .

4. Stakeholder and Event Management

· Conduct student and parent briefings during orientation and information sessions.

· Represent the Global Mobility team at student engagement activities, exchange fairs, briefings, and University events.

· Work closely with faculties and other relevant departments to support outbound mobility activities.

· Coordinate meetings and activities involving partner universities and internal stakeholders.

· Oversee the Global Mobility Ambassadors Programme and organize multiple engagement initiatives with returning exchange alumni.

5. Partner University Coordination

· Liaise with partner universities on student nominations, applications, acceptance, academic requirements, and exchange arrangements.

· Maintain effective communication and working relationships with international partner institutions.

· Coordinate the exchange of student information and required documentation with partner universities.

· Follow up with partner universities on application outcomes, acceptance letters, deadlines, and other student mobility matters.

6. Academic and Credit Transfer Coordination

· Guide students on module selection and ensure proposed modules meet exchange and academic requirements.

· Liaise with faculties, schools, and academic staff to obtain approval for students’ exchange application.

· Assist in resolving academic and credit transfer issues arising during or after the exchange

7. Pre-Departure and Post-Exchange Administration

· Conduct pre-departure briefings and provide students with relevant exchange information and guidance.

· Ensure students complete all required forms, declarations, and supporting documentation before departure.

· Monitor students’ participation and status during the exchange period.

· Coordinate the collection and processing of transcripts and supporting documents upon students’ return.

· Facilitate the post-exchange credit transfer and completion process.

8. Others:

· Undertake other duties, responsibilities and projects assigned by the supervisor or management in support of the University's internationalization agenda, enhancing Student Experience, and continuous improvement of outbound mobility processes.

JOB SPECIFICATIONS

MINIMUM QUALIFICATION

Degree in any field.

RELATED EXPERIENCE

At least 5 years of working experience, preferably in student mobility.

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KEY COMPETENCIES

- Strong coordination and organizational skills with the ability to manage multiple student batches and deadlines simultaneously.

- Excellent communication, written and verbal skills.

- Strong presentation skills, with the ability to deliver clear, engaging, and informative briefings to students, parents and other stakeholders.

- Strong student advisory, negotiation and persuasion skills.

- Ability to build and maintain relationships with international partner universities and internal stakeholders.

- Strong attention to detail and ability to manage high-volume operations work.

- Ability to work independently while also coordinating effectively within a team.

- Strong problem solving and decision-making skills.

- Good understanding of student mobility, international education, and exchange programme operations.

- Ability to analyze data, produce reports and build presentation decks.

- Project management and event coordination skills.

- Proficiency in Microsoft Office and relevant student mobility/database systems.