About this role
Key Responsibilities
- Works closely with Agents, ensuring smooth loan processing, documentation and compliance.
- Processes loan transactions, verifying lender information, coordinating with internal teams and external parties, and maintaining operational efficiency.
- Reviews and process loans submitted by Agent locations ensuring completeness and accuracy.
- Acts as liaison between lending entities and Agent locations providing support and resolving queries.
- Assists in day-to-day operations.
- Identifies discrepancies in loan transactions, perform quality checks and escalate potential risks to appropriate teams/individuals.
- Addresses queries regarding loan process, transactions, etc.
- Suggest and implement enhancements to improve efficiency.
- Ensures that all transactions assigned are handled efficiently and effectively in accordance with the applicable service agreement.