Front Desk Agent - Full Time

S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at both Homewood Suites and Hampton Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service and ensuring smooth front-desk operations across both properties.

Key Responsibilities

- Welcome guests and efficiently manage check-ins and check-outs at both properties

- Process reservations, modifications, and cancellations in the system

- Handle guest inquiries, concerns, and requests with professionalism and urgency

- Accurately process payments, room charges, and transactions

- Promote and enroll guests in Hilton Honors programs

- Coordinate with housekeeping and maintenance to support guest needs

- Maintain a clean, organized, and professional front desk area

- Ensure compliance with hotel safety, security, and QA standards

- Support operations across both hotels as needed (dual-property flexibility)

- Assist with guest services, luggage, and local recommendations

Qualifications

- Previous hotel or customer service experience preferred

- Strong communication and interpersonal skills

- Ability to multitask in a fast-paced environment

- Basic computer skills; hotel systems experience (PEP preferred)

- Professional appearance and reliable attendance

- Flexibility to work across both properties

Schedule

- Full-Time

- Flexible shifts including mornings, evenings, weekends, and holidays

- Must be able to work at either property as business needs require

Compensation & Benefits

- Competitive hourly pay

- Paid Vacation and Sick Leave

- Medical, Dental, and Vision Insurance

- 401(k) Retirement Plan

- Hilton Team Member Travel Program (Go Hilton)

- Growth opportunities within S3 Hotel Group