Implementation Specialist

See yourself being part of a large, transformational change? This could be the role for you!

At Iress, we make things happen

Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia. We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers.

Build your career at Iress!

As an Implementation Specialist in our Trading and Market Data team, you will help clients successfully implement, configure and adopt Iress software solutions. You will translate client requirements into practical, well-controlled solutions while working closely with internal teams and client stakeholders. Success in this role means delivering implementations on time and within scope, resolving complex issues effectively, and helping clients realise lasting value from the products they use.

What you will do

- Implement and configure trading and market data software to meet client requirements and align with Iress standards and best practices.
- Work with clients and internal stakeholders to understand requirements, shape solutions and support successful delivery.
- Provide expert guidance on complex implementation and support-related queries, escalating risks and issues appropriately.
- Document implementation approaches, production procedures and technical solutions to support consistent delivery and ongoing client use.
- Collaborate with product, support, sales and account management teams to deliver joined-up client outcomes.
- Guide change management activities that support client adoption, utilisation and value realisation.
- Communicate clearly and consistently throughout the implementation lifecycle using agreed tools and processes.
- Troubleshoot and resolve post-implementation issues while protecting the stability of production environments.
- Contribute to incident response for high-severity issues and help drive timely, effective resolution.
- Share product, market and implementation knowledge with colleagues and contribute to continuous improvement.

What you will bring

Experience and Knowledge

- Experience delivering software implementations, preferably in fintech, trading, market data or another complex technology environment.
- Practical knowledge of trading platforms, market data systems and the technologies that support them.
- Experience working with databases, basic SQL querying, system deployment or production support.
- Understanding of application integrations, APIs and messaging technologies such as web services, SWIFT or MSMQ.
- Familiarity with the FIX protocol and the operational considerations of financial markets technology.
- Experience working directly with clients and coordinating delivery across multiple internal teams.

Qualifications and certifications

- A bachelor’s degree in Computer Science, Information Technology, Finance or a related field is preferred, or equivalent relevant experience.
- At least three years of experience in software implementation, technical consulting, application support or a related discipline.
- Relevant industry, technology or service-management certifications are useful but not essential.

Professional Skills

- Configuring software applications in line with client requirements, solution designs and implementation standards.
- Managing change and supporting stakeholders through the adoption of new technology and processes.
- Diagnosing complex technical problems and providing practical, sustainable solutions.
- Building trusted stakeholder relationships through clear, consistent communication.
- Applying structured delivery, documentation and risk-management practices in production environments.
- Using technical knowledge of integrations, networks, databases and deployment methods to support successful outcomes.

Behavioural capabilities

- Pays close attention to detail, particularly when making production changes and documenting solutions.
- Keeps the client’s needs and business outcomes at the centre of delivery decisions.
- Collaborates effectively with product, support, sales and account management teams.
- Adapts to changing priorities and remains constructive when solving complex problems.
- Takes ownership of outcomes and communicates risks early and clearly.
- Shares knowledge generously and contributes to a culture of continuous learning.

Key Relationships

- Internal: Product Managers, Product Support, Sales and Account Management, engineering and delivery teams.
- External: Trading and market data clients and users

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Why work with us?

At Iress, our purpose is opening the world to financial opportunity by connecting people to the markets, systems and infrastructure that support long-term economic wellbeing at scale. We connect deeply with clients to understand what really matters, solve problems together across teams and disciplines, and own and deliver the technology that sits behind critical financial decisions. By simplifying the complex, we help professionals, institutions and the people they serve make confident financial choices and move their futures forward.

We offer flexible ways of working and benefits that support people at every life stage. Our employee benefits are some of the best in the industry. It means we work smarter, happier, and healthier with long weekends, flexible ways of working, generous parental leave, opportunities to participate in our local community initiatives and a connected team culture.

Different perspectives, experiences and backgrounds make our teams stronger and our products better. Our people have different backgrounds, skills and beliefs and everyone’s uniqueness is valued and celebrated. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

## Employment Type
Employee

## Time Type
Full time