About this role
About Grace
Grace, established in 1854, is a Standard Industries company and a leading global supplier of specialty chemicals and solutions that enable industries to enhance modern life. Our customers use our catalysts, engineered materials, process technologies and fine chemicals to manufacture everyday products – like renewable fuels, pharmaceuticals and food packaging – better, faster and smarter. Our thousands of employees work to harness the power of science for a better world at our global headquarters in Columbia, Maryland and locations worldwide.
Grace Global Business Services (GBS)
At Grace Global Business Services (GBS) in Manila, Philippines, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more.
At GBS, you’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles.
Job Description
The Senior Manager, Finance is responsible for leading the end-to-end delivery of services to the business and stakeholders, driving exceptional customer experience and operational efficiency. This role demands a strong focus on delivering exceptional customer experience while driving sustainable value creation for the organization.
Span of control:
- Record to Report (General Accounting, Plant and Cost Accounting, Tax, Treasury, Finance Systems)
- Accounts Payable and Accounts Receivable
- Financial Planning and Analysis
Responsibilities
- Strategic Leadership: Lead and drive finance service delivery initiatives to meet and exceed customer expectations, ensuring that service level agreements (SLA) are consistently met. Define and implement strategies to continuously improve service delivery standards, processes, and methodologies.
- End-to-End Accountability: Take ownership of end-to-end finance service delivery performance and stakeholder management.
- Operational Excellence and Efficiency: Lead initiatives to streamline workflows and standardize global finance service delivery processes, reducing variability and enhancing consistency in service quality. Oversee resource planning, allocation, and optimization to ensure services are delivered efficiently and cost-effectively.
- Innovation and Automation: Drive service innovation by incorporating new tools, new technologies (such as intelligent automation, RPA) to enhance delivery capabilities through partnership with Strategy and Execution Leader.
- Service Level Management: Develop KPIs to monitor service delivery performance and ensure that targets are met consistently across the business. Proactively identify areas for improvement and develop a roadmap (action plans) to address any underperformance.
- Talent Development and Leadership: Lead and mentor high-performing leaders, focusing on talent development, team engagement and succession planning. Foster a culture of accountability, innovation, and continuous improvement. Promote a collaborative work environment, encouraging cross-functional engagements to achieve organizational objectives.
- Customer Experience Management: Collaborate effectively with GPOs and stakeholders to ensure customer expectations are aligned with service delivery capabilities. Develop and implement strategies to enhance customer experience, ensuring that feedback is captured and used to drive continuous improvement.
- Risk Management and Compliance: Identify, assess, and mitigate risks related to service delivery operations, ensuring that potential issues are addressed proactively.
Required Qualifications
- With proven track record (12+ years) of managing finance service delivery within the GBS industry
- Demonstrated experience in driving customer experience initiatives and delivering measurable improvement in customer satisfaction
- Ability to shape the future of service delivery excellence and make a significant impact on the organization’s growth and success
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making
- Proven ability to lead, motivate and develop diverse teams in a dynamic environment
- Demonstrated ability to balance strategic thinking with operational execution
- Excellent written and verbal communication including C-suite presentation skills.
- Ability to articulate concepts and complex ideas in a clear and impactful manner
- Strong ability to work in ambiguous situations and quickly adapt to changes
- Passionate about driving organizational change
Benefits
- Guaranteed 14th Month Pay
- Above-market Retirement Plan Design
- LinkedIn Learning Access
- Established Performance Incentive Program
- HMO coverage for employees on day 1
- Free HMO coverage for up to 3 qualified dependents
- Educational Assistance
Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.