About this role
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people around the Globe, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
- Are you energetic, enthusiastic with an engaging personality?
- Are you driven to deliver effective results while providing excellent customer service?
- Do you have extraordinary communication skills?
What’s it in for YOU?
- Paid Training
- HMO and Group Life Insurance
- Paid Time Off
- Referral Program
- Career Advancement
Responsibilities
- Serve as the primary point of contact for customers via phone and email
- Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
- Maintain a thorough understanding of products, services, and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
- Strive to exceed customer satisfaction goals and performance metrics
- Continuously seek opportunities to improve the customer experience and streamline processes
- Stay updated on product knowledge and industry trends to better assist customers
- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
What We Look for in a Candidate:
- High School Diploma or equivalent
- At least 1 year of international call center experience required (voice/phones)
- Good communication skills
- Amenable to work onsite at Bacolod City, Negros Occidental
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
What’s it in for YOU?
- Paid Training
- Referral Program