Senior Manager Digital Governance and Control

At UniCredit, we explore bold, innovative ideas, delivering products and solutions that enable people to live more successful and fulfilling lives. Our ambition is to be the Bank for Europe's future - and we look for people who are willing to walk with us in this direction. To be an example in applying the principles of diversity and equity and in creating an inclusive environment for all is key for the relationships and processes we build. Our business creates investments, resources, and new opportunities that drive our employees' growth by providing a unique and dynamic professional journey. We want you to bring your talents and strengths to the team and create a meaningful career that gives back as much as you achieve.

- Lead, develop, optimize the IT Governance framework of Unicredit Bulgaria- Bank and Subsidiaries.
- Act as a strategic advisor to the CIO and help with the adoption of the best ICT Governance practices within the organization – including way of working between the technical teams, cooperation and discipline while following the defined processes.
- Oversee, continuously adapt, align with Unicredit Group the IT service management processes, including: change, incident, problem, configuration, availability, capacity, IT Financials and vulnerabilities management, transform the SDLC process.
- Monitor the project portfolio, ICT budget and availability of critical IT services by keeping the Service Monitoring processes and tools in best conditions.
- Define and monitor performance indicators, analyse results and provide management reporting;
- Act as a key contact for management escalations and collaborate with stakeholders across the Bank;
- Ensure compliance with internal policies, regulatory, security and risk management requirements.

- Master degree in Technology, Computer Science, Engineering or a related field;
- At least five years of relevant experience in IT Service management, Project management, IT related function in the Banking/Financial sector
- Proven people leadership;
- Strong knowledge of IT governance, IT service management and project portfolio management;
- Knowledge of recognised project management methodologies, such as PMI;
- Ability to build consensus, manage priorities and handle senior-level escalations;
- Fluency in written and spoken English and Bulgarian languages.

• Christmas bonus; • Performance bonuses; • Food vouchers; • Preferential terms on loans; • 25 days holiday leave; • Аdditional holiday leave and birthday gift; • Additional day-off for volunteering; • Refer-A-Friend Program; • Flexible working hours & work from home options; • Additional health and life insurance; • MultiSport cards and fitness centers in our Head offices; • Corporate recreational facilities; • and many more.

UniCredit is a pan-European leading commercial bank providing best-in-class solutions and services across Italy, Germany, Austria, and Central and Eastern Europe. Our Vision is to be the Bank for Europe's Future. Our Purpose is to Empower Communities to Progress, delivering the best-in-class products and services for all stakeholders, unleashing the potential of our people and our clients across Europe. We serve over 20 million clients, supported by three Group product factories — Corporate, Individual and Payment Solutions — that ensure best-in-class expertise and scalable solutions across all markets. Our integrated model combines local proximity, deep client understanding and Group-wide capabilities, enabling seamless service and outstanding client experience. Digitalisation, operational excellence and a strong commitment to ESG principles underpin our journey, helping us deliver sustainable long-term value for clients, communities, employees and shareholders. Our shared Culture unites our people across all countries, empowering teamwork, driven execution and ambition through Ownership, Integrity and Caring.