Global Nacora Senior IT Support Engineer (m/f/d)

It's more than a job

In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagel’s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.

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Are you passionate about delivering reliable technology services and driving operational excellence across business-critical platforms? We are looking for a Senior IT Support Engineer to play a key role in ensuring the stability, performance, and continuous improvement of our core business applications and supporting technologies.

In this role, you will act as a senior technical expert and trusted business partner, providing advanced support, leading the resolution of complex issues, and driving service improvements that deliver measurable business value across a global organisation.

## How you create impact

- Act as the senior operational owner for business-critical application support, platform stability, and service excellence.
- Lead the resolution of complex incidents, major incidents, and production issues while ensuring effective stakeholder communication and business continuity.
- Perform root cause analysis, implement preventative measures, and drive problem management initiatives to reduce operational risk.
- Monitor application performance, availability, and user experience to ensure reliable and effective service delivery.
- Partner with Product Owners, Business Analysts, technology teams, and vendors to deliver improvements, automation opportunities, and system enhancements.
- Support releases, deployments, operational readiness activities, and the ongoing optimisation of supported platforms.
- Mentor junior engineers, promote best practices, and drive a culture of operational excellence, accountability, and continuous improvement.
 
## What we would like you to bring

- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline.
- Significant experience in application support, service operations, or business-critical technology environments.
- Expert knowledge of application support, service operations, incident management, and operational excellence practices.
- Strong experience in root cause analysis, problem management, and implementing sustainable operational improvements.
- Experience working within Insurance, InsureTech, Financial Services, or FinTech environments is highly advantageous.
- Experience managing relationships with technology vendors, software suppliers, and external partners.
- Excellent analytical, troubleshooting, stakeholder management, and communication skills, with the ability to make sound decisions under pressure.
- A highly self-driven leadership mindset with a strong focus on quality, reliability, accountability, and delivering measurable business value.
 
## What's in it for you

- The opportunity to lead support and operational excellence initiatives for business-critical global platforms.
- A collaborative international environment with close interaction between business and technology stakeholders.
- Exposure to enterprise-scale applications, cloud technologies, integrations, and digital transformation initiatives.
- Opportunities to influence service strategy, platform adoption, and operational improvements across a global organisation.
- Continuous learning and professional development opportunities.
- A supportive culture that values expertise, ownership, innovation, and collaboration.

Join us and help ensure the successful delivery, integration, and continuous improvement of applications that support our business operations and customers worldwide.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.