DLS Case Admin Temp, DLS Document Management

Description

At Amazon we believe that every day is still day one.

We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The document admin associates will be an individual contributor and provides support for document management for all types of leave of absence, accommodation and disability life events. They are highly skilled in clinical review, medical document validation and in identifying potential fraudulent documentation. They are experts in document management process and process the request as per Amazon policy guidelines and process documents in place.

Essential Responsibilities:

- Document sorting, scanning, indexing and storing in appropriate database.
- Linking documents with appropriate cases.
- Storing unmatched documents in the repository for future reference following predefined filing process.
- Reviews documents for accuracy.
- Identify and report incorrect, or unclear submissions.
- Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases.
- Assist employee through calls and emails for document submission.
- Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database.
- Address and respond to sensitive documentation on priority.
- Identify and solve problems that may arise, sometimes with limited information
- Ensure compliance with a standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate
- Other duties as assigned

Key job responsibilities
Document sorting, scanning, indexing and storing in appropriate database. • Linking documents with appropriate cases. • Storing unmatched documents in the repository for future reference following predefined filing process. • Reviews documents for accuracy. • Identify and report incorrect, or unclear submissions. • Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases. • Assist employee through calls and emails for document submission. • Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database. • Address and respond to sensitive documentation on priority. • Identify and solve problems that may arise, sometimes with limited information • Ensure compliance with a standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate • Other duties as assigned

Basic Qualifications

- 6+ months of human resources experience or 6+ months of customer service experience or 6+ months experience in Amazon.
- Bachelor's degree or equivalent
- 6+ months of Microsoft Office products and applications experience.
- Knowledge of Microsoft Office products and applications (especially Excel).
- Knowledge of Microsoft Office including outlook, Word, and Excel.
- Experience in confidential environments

Preferred Qualifications

- Experience working with changing priorities and schedules
- Experience with international sales and delivery work with global F500 enterprise customers and partners
- Experience in problem solving and delivering results
- Experience using analytical thinking and problem-solving skills to identify root causes of technical problems
- Experience with written and verbal communication and presentation
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience managing teams who deliver on defined goals and timelines
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.